Bachelor's degree in a technical discipline or equivalent experience
10 years of experience as a Systems Administrator in similar environments
4 years of experience with Service Management (ITSM) frameworks
IAT Level II certification from DoD 8570 compliance
Strong troubleshooting skills in IT systems across various platforms.
Responsibilities
Support implementation, troubleshooting, and maintenance of IT systems.
Manage configuration, implementation, and compliance with security controls.
Oversee daily operations and problem resolution of IT infrastructure including networks and devices.
Implement security patches and track compliance status appropriately.
Communicate system status and escalation processes to management and internal teams.
Optimize performance and capacity of IT systems through analysis and planning.
Coordinate with the ISSO and ISO on system changes and documentation processes.
Benefits
Opportunities for professional development and training
Flexible work hours or remote work options
Health and wellness programs
Retirement plan with company matching
Paid time off and holiday benefits
Full Job Description
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Requirements
Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Four (4) years of experience with Service Management (ITSM) is required.
Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification.
