About This RoleThe Senior Vice President of Operations is a key member of the executive leadership team and is responsible for the operational performance, financial results, growth, and scalability of the organization's veterinary hospital network.
This executive will have enterprise-level P&L responsibility for all hospitals, partnering closely with the Finance, People, Operations Leaders, Marketing and Facilities/Real Estate teams to deliver sustainable growth and an exceptional experience for our team, our clients and our pets.
The SVP of Operations will lead the organization's operating model and ensure that hospitals have the leadership, infrastructure, resources, and processes required to achieve clinical, financial, and organizational objectives.
The role will include strategic integration of acquisition targets, including the transition of acquired hospitals into the organization's operating model while preserving the strengths and key veterinarians and clinical & customer support team members of the acquired practices.
The SVP will also oversee facilities strategy, major capital expenditures, hospital expansions, renovations, new hospital projects, and other enterprise-wide capital initiatives.
What Success Looks LikeEnterprise Operations & P&L Leadership- Own the operating performance and P&L results for the entire veterinary hospital portfolio.
- Establish and execute annual operating plans, budgets, forecasts, and performance objectives.
- Sustain consistent operating standards while allowing appropriate flexibility for individual hospital markets and communities.
- Drive KPIs related to revenue, EBITDA, labor, productivity, client experience, patient volume, utilization, staffing, and operational efficiency.
Hospital Leadership- Partner with the Senior Director of Clinical Services and local hospital leadership (Medical Directors & Hospital Managers) to align clinical priorities with operational and financial objectives.
- Establish clear expectations and accountability for Hospital Managers, Regional Operations leaders, and other operational team members.
- Maintain a weekly 1-3-1 hospital visit plan to drive performance, engage leaders and teams, and identify opportunities for improvement.
M&A Strategic Implementation & Integration- Partner with the CEO, Business Development, Finance, Legal, People and Medical leadership throughout the M&A lifecycle.
- Execute operational integration plans for newly acquired veterinary hospitals.
- Translate acquisition strategy into practical post-close operating plans.
- Establish integration priorities, milestones, owners, and measures of success.
- Assess acquired hospital operations, staffing, facilities, technology, vendors, workflows, and financial performance.
Facilities & Real Estate- Execute an enterprise-wide facilities and hospital infrastructure strategy.
- Oversee hospital maintenance, facility standards, renovations and new construction.
- Partner with Real Estate, Finance, Operations, and hospital leadership on site selection and facility planning.
Capital Expenditures- Own the operational strategy and execution of significant CAPEX projects.
- Partner with Finance to establish capital prioritization processes based on financial return, operational need, patient care, safety, and growth objectives.
- Partner with Finance to develop capital budgets, ROI analyses, and investment recommendations.
- Oversee major hospital renovations, equipment investments, expansions, and new hospital development.
Operational Excellence & Scalability- Build scalable systems and processes that support rapid organizational growth.
- Identify opportunities to standardize workflows and eliminate operational inefficiencies.
- Leverage technology and data to improve hospital productivity and decision-making.
- Digitails
- AVA Voice
- Mango Phones
- Cubexx Optimization
- ScratchPay
- Ensure enterprise-wide projects are adopted in all hospitals
Culture, People & Change Leadership- Partner with People Operations to attract, retain, develop, and engage hospital leaders and teams.
- Promote a culture centered on patient care, teamwork, accountability, and client service.
- Lead organizational change associated with acquisitions, growth, restructuring, and operational transformation.
What Makes You a Great Fit- 15+ years of progressive operations leadership experience.
- Experience overseeing a large, geographically dispersed, multi-unit organization.
- Demonstrated responsibility for significant P&L ownership.
- Experience managing a network of multi-site veterinary medicine hospitals is preferred
- Experience managing multi-site and complex healthcare organizations is required
- Demonstrated ability to translate acquisition strategy into operational execution.
- Experience partnering effectively with CFO/Finance leadership.
- Comfortable presenting operating performance and investment recommendations to executive leadership and/or a Board.
How We'll Support You- Competitive Compensation: Base salary plus annual performance bonus opportunity
- Comprehensive Benefits: Medical, dental, and vision insurance; 401(k) with company match; PTO
- Remote Flexibility: Work from home with provided technology and expense reimbursement for travel
- Meaningful Mission: Join a 600+ employee organization dedicated to providing exceptional veterinary care
