OverviewWe are seeking a strategic, data-driven leader with deep expertise in CRM, lifecycle marketing, and client services to join our New York City office as SVP, Client Partner. This executive-level role is responsible for leading large client relationships, managing high-performing cross-functional teams, and driving business growth through innovative customer engagement strategies.
As an SVP, Client Partner, you will serve as a trusted advisor to clients, aligning business objectives with CRM and digital marketing solutions that deliver measurable results. You will lead integrated teams across Strategy, Analytics, Technology, Data, Creative, Media and agency partners to transform customer insights into impactful marketing programs that strengthen customer relationships and drive retention, loyalty, and revenue growth.
Responsibilities- Lead large-scale client engagements, typically managing $25M+ in revenue and teams of 30-50+ professionals.
- Build and maintain executive-level client relationships while ensuring exceptional client satisfaction and business outcomes.
- Develop and implement CRM, lifecycle marketing, and customer engagement strategies that drive retention, loyalty, and growth.
- Lead complex, multi-channel marketing programs and ensure alignment across CRM, digital, media, and owned channels.
- Partner with Strategy teams to define customer lifecycle approaches, testing roadmaps, and optimization opportunities.
- Apply performance marketing best practices to identify growth opportunities and deliver measurable business impact.
- Guide cross-functional teams responsible for customer strategy, messaging, creative development, and campaign execution.
- Collaborate with Analytics, Technology, and Data teams to leverage insights, improve personalization, and optimize performance.
- Drive integration of CRM and digital marketing initiatives with broader marketing and customer experience programs.
- Partner with Technology and Data teams to advance marketing technology capabilities, customer data strategies, and platform roadmaps.
- Oversee account planning, SOW development, pricing, change orders, and new business opportunities.
- Lead internal and client business reviews, find opportunities for organic growth, and engage senior stakeholders across the agency and client organizations.
- Partner with delivery teams to manage overall account health, profitability, and long-term success.
Qualifications- 15-18+ years of experience driving client growth through CRM, customer engagement, and digital marketing, including agency experience.
- Deep understanding of how data, technology, creative, and paid, earned, shared, and owned (PESO) channels work together to influence customer behavior.
- Strong expertise in CRM, lifecycle marketing, customer journey orchestration, and audience strategy.
- Experience employing first- and third-party data, customer databases, segmentation strategies, and behavioral triggers to drive personalized communications.
- Understanding of how CRM and media strategies work together to improve customer engagement and marketing efficiency.
- Strong knowledge of performance marketing principles and experience driving a performance marketing-focused culture across agency and client stakeholders.
- Experience with marketing technology platforms; Adobe Journey Optimizer experience is preferred.
- Experience working with data providers, marketing technology partners, and complex enterprise data ecosystems.
- Proven success leading large, cross-functional teams and growing client revenue.
- Experience working with complex client organizations and companies with multiple brands and business units.
- Strong relationship-building and communication skills, with the ability to influence stakeholders at all levels.
- Ability to thrive in a fast-paced environment and adapt quickly to evolving client and business needs.
Additional informationThe Power of One starts with our people! To do powerful things, we offer powerful resources.
Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
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Compensation Range: USD $180,215.00 - USD $299,637.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/3/2026.
