Concept Solutions, LLC (CS) is seeking an experienced
Sustainment Lead to support a mission-critical application modernization program for a Department of War (DoW) customer.
This program is focused on modernizing and streamlining access across a portfolio of production applications through a unified sign-on experience, a shared work environment, and a repeatable framework for onboarding applications to a common platform.
The Sustainment Lead will provide strategic and operational leadership to ensure existing applications remain secure, stable, and available throughout modernization. This individual will oversee Tier 3 sustainment activities, lead cross-functional technical teams, manage application releases, and maintain strong customer relationships.
Application Sustainment Leadership
- Lead Tier 3 sustainment operations across a portfolio of production applications from day one, ensuring operational continuity and service reliability.
- Establish and maintain the issue register, customer-approved release calendar, on-call rotation, operational runbooks, and monthly reporting required to support milestone acceptance.
- Oversee the eApp, IEP/PDT, integration, and operations squads, ensuring coordination across teams and effective resolution of technical issues.
- Prioritize defects, patches, and application releases while maintaining availability at or above the documented baseline.
- Assume responsibility for the customer sustainment relationship from the Transition Lead following the Phase 1 exit.
- Ensure sustainment activities follow established change-control processes and customer requirements.
Requirements
- 10+ years of experience in application sustainment or engineering management supporting Federal production systems that handle sensitive data.
- Demonstrated experience leading Tier 3 technical support and sustainment teams across multiple applications.
- Strong understanding of formal change-control processes, application release management, and production operations.
- Hands-on experience using Jira and ServiceNow for issue tracking, incident management, and operational coordination.
- Proven ability to manage cross-functional technical teams and maintain effective customer relationships.
Preferred Qualifications
- Experience supporting Java and Go (Golang) application environments.
- Familiarity with cloud-hosted containerized applications.
- Active Secret security clearance; Top Secret preferred.
Work Location and Schedule
- Location: Hybrid. Based at CS headquarters in Reston, VA, and approved remote locations within the United States, with on-site work at Government facilities in Northern Virginia and Maryland as required.
- Schedule: Full-time, 40 hours per week, Monday through Friday, with core hours of 9:00 a.m.-3:00 p.m. Eastern.
- Development Cadence: Two-week sprints, including a customer demonstration during each sprint.
- Travel: 0-10%, within the Washington, DC metropolitan area.
- Security Requirement: U.S. citizenship required. Must be eligible to obtain and maintain a DoW security clearance. An active Secret clearance or higher is strongly preferred and may allow an earlier start.
- Compensation: $200,000-$225,000 base salary, depending on experience.
This position is contingent upon contract award, with an anticipated start in October 2026.
Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.
