The RoleTutor builds robots and runs them in customers' facilities across the country. Once a robot ships, it has to keep working for years, through packaging changes, worn parts, new sites, and software that keeps moving underneath it. We are hiring a Sustaining Engineering Manager to own that.
Your team owns the shipping robots as engineering products: the hardware and the software. When a failure shows up in the field, the team finds the root cause, designs the fix, proves it, and gets it onto every robot that needs it, whether that means a part change, a procedure, a firmware release, or a software change. The team also builds the instrumentation and tools that find problems before customers do, and works alongside the field support engineers who see the robots every day.
The team writes code, takes apart hardware, and talks to customers directly.
Problems on the list- A robot fails at the same time every afternoon and the logs do not explain it. Someone has to decide what to measure, write the instrumentation, get it onto the robot, and read the result.
- A failure that turns out to be hardware, proved by a pressure trace and a worn part. The fix involves a supplier, a procedure, and every robot in the field.
- A customer changes their packaging and perception starts missing. The fleet data showed the change two days before they called, but nothing was watching for it.
- A fix that works on the bench and has to be rolled out to robots running production in three states without stopping any of them.
What You'll Do- Own the shipping product: Hardware and software changes to robots in the field, from root cause through release
- Run root cause to closure: Decide what to measure, find the cause, prove the fix, and make sure the failure cannot come back
- Build the instrumentation: When the data to explain a failure does not exist, get it onto the robots
- Ship changes safely: Qualify fixes and roll them out to a fleet in production
- Run the team: Hire and manage engineers across hardware and software, and work closely with the field support engineers
- Face customers: Be the engineer a customer talks to when something is wrong, and the one who explains what changed
What We're Looking For- You have sustained a shipping electromechanical product: owned changes to it after launch and lived with the consequences
- You understand the whole machine, mechanics, electronics, firmware, and software, well enough to find out which one failed
- You have managed engineers, and you have run a change process without letting it become paperwork
- You are comfortable talking to a customer whose equipment is down
- When something breaks twice, you change the thing that let it break
Nice to Have- Robots or other hardware deployed in customers' facilities
- Root cause and corrective action, failure analysis, or reliability engineering
- Field service or support engineering teams
- Fleet software at a company running robots or vehicles in production
Benefits- Fully employer-covered health insurance, so you're protected without the premium.
- A managed 401(k) to help you plan for the future.
- Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees.
- Regular in-office meals and team social events throughout the year.
$190,000 - $300,000 a year
To applyAlong with a résumé, tell us about a failure in a shipping product that you chased to root cause, and what you changed so it would not come back.
About Our Roles & TitlesAt Tutor, we believe great engineers and researchers are defined by what they build and the impact they have - not where they sit in an org chart or what title they have. Therefore, everyone in our R&D org holds the title
Member of Technical Staff (MoTS). Our job postings use standard titles so you can find us, but if you join Tutor, you'll be a MoTS - with a level that is determined through the interview process.
That also means we hire people, not slots. Work at Tutor evolves every quarter, and we set the expectation of flexibility from day one - it's common for people to start on one thing and shift to another based on where the team needs them most. A high technical bar across the board is what makes that flexibility possible: it's what allows people to contribute meaningfully whatever problem they take on.
CompensationThe base salary range for this role is $190,000 to $300,000, depending on experience.
As Tutor grows, so will our benefits. We're continuing to invest in ways to support our team at work and beyond.
