Sustain Team Lead - Production Support / SREPosition OverviewWe are seeking an experienced
Onshore Sustain Team Lead with a strong background in production support, data engineering, and Site Reliability Engineering (SRE). This individual will lead Level 2 application support operations, troubleshoot production issues, monitor system performance, and coordinate with onshore and offshore teams to ensure application stability and timely issue resolution.
Key Responsibilities- Lead day-to-day Level 2 production support and SRE activities for critical applications and data systems.
- Monitor application performance, system health, and production alerts using Dynatrace.
- Troubleshoot production issues using SQL, log analysis, and data investigation.
- Manage and coordinate onshore and offshore support teams to ensure timely incident resolution.
- Investigate recurring production issues, perform root cause analysis, and implement preventive measures.
- Collaborate with engineering, infrastructure, and external teams to resolve technical issues.
- Ensure incidents, escalations, and support requests are addressed within established SLAs.
- Maintain operational dashboards, incident documentation, and support procedures.
- Drive continuous improvements in application reliability, monitoring, and production support processes.
Required Qualifications- Strong background in production application support, Level 2 support, or Site Reliability Engineering (SRE).
- Experience in Data Engineering or Data Analysis.
- Strong working knowledge of SQL for troubleshooting, querying, and data validation.
- Hands-on experience with Dynatrace, including monitoring dashboards, alerts, and performance analysis.
- Experience managing or coordinating onshore and offshore technical support teams.
- Experience working in production environments with strict SLAs and incident management processes.
- Strong troubleshooting, problem-solving, communication, and leadership skills.
- Ability to collaborate effectively with multiple technical teams and business stakeholders.
Preferred Qualifications- Experience supporting enterprise applications in financial services or banking.
- Familiarity with ITIL processes, incident management, and problem management.
- Experience with application monitoring, performance optimization, and production stability improvements.
- Experience working in complex environments with multiple integrated systems.
"We are unable to sponsor or take over sponsorship of an employment visa at this time."
