Full Job Description
We are looking for tenured support engineers with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. As part of the team, you will be given the chance to have a significant impact on our systems, our business and most importantly, our customers as we take on significant challenges that can reshape the ecommerce industry.
Successful candidates must also be innovative, flexible, self-directed, and able to design and write high-performance, reliable, maintainable code. The ability to function at a very high level in a fast paced environment along with a team of very talented engineers is essential. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you!
Key job responsibilities
• Develop tools, applications, code improvements and scripts to resolve operational burden.
• Interface with product, operations and technical teams to understand customer-facing workflows and determine best path to reduce unnecessary customer touch points.
• Drive tools and configuration management for software product releases and successful deployments.
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Troubleshoot issues related to the platform services, UI feature/functionality and content for various products
• Support software deployments in staging and production environments.
BASIC QUALIFICATIONS
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually