Job Posting: Systems Engineer
Department: Advanced Services
Location: Hybrid/Remote (as applicable)
Employment Type: Full-time
We're seeking an experienced Systems Engineer to design, implement, manage and support modern endpoint management across Microsoft and Apple ecosystems with a strong focus on automation, operational excellence, and DevOps-aligned practices. This role blends Intune engineering with automation/AI, CI/CD awareness, and continuous improvement in a multi-customer environment.
What You'll Do (Key Responsibilities)
Microsoft Intune Engineering
- Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
- Lead customer migration projects to Microsoft Intune
- Build, manage, and maintain:
- Compliance policies
- Configuration profiles
- Endpoint security policies and baselines
- Application deployments and assignments
- Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
- Support Windows provisioning workflows, including Autopilot-related processes
Apple Device Management (ABM / ADE / VPP)
- Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
- Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
- Support VPP app procurement, assignments, and deployment troubleshooting
- Maintain and document repeatable enrollment standards and operational procedures for Apple devices
Automation, DevOps & Operational Excellence
- Create and maintain automation for common Intune and endpoint management tasks
- Build scripts and repeatable processes to reduce manual portal work and improve consistency
- Apply DevOps principles to endpoint and infrastructure workflows, including:
- Version controlled scripts and configurations
- CI/CD style automation pipelines where appropriate
- Standardized build, deployment, and configuration practices
- Build, maintain, and monitor configuration standards across customer environments
- Improve operational visibility and standardization through reporting, metrics, and structured outputs
- Collaborate with peers to test, validate, and continuously improve automation and operational designs
AI Awareness & Enablement
- Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes
- Collaborate with teams exploring AI driven workflows and automation enhancements
- Contribute to or support initiatives using Microsoft Copilot, Connex AI, and/or Azure AI Foundry
Documentation, Training & Collaboration
- Produce internal documentation, runbooks, and customer
ready guidance - Partner with cross-functional teams to support escalations and standardize best practices
- Provide technical guidance and knowledge sharing to support and engineering teams
- Contribute ideas and feedback to improve tooling, workflows, and service delivery
What We're Looking For (Required Qualifications)
- Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
- Solid understanding of endpoint security concepts and compliance controls
- Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
- Demonstrated ability to document processes and create repeatable operational standards
- Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
- Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
- AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
- Interest in using AI to improve service delivery, documentation quality, and operational efficiency
Preferred Qualifications
- Experience in a managed services or multi-customer environment
- ConnectWise Manage / Asio RMM experience
- MD-102 Certification
- Bachelor's Degree
- Previous consulting experience
- Experience managing Apple devices using Apple Business Manager (ABM) & Intune
