5-7 years of experience in network engineering or support roles
Proficiency across multiple layers of the network stack including DNS, WAN/LAN, and wireless
Strong problem-solving skills with an analytical mindset
Ability to work calmly under pressure in fast-paced environments
Excellent communication skills for teamwork and customer interaction
Responsibilities
Troubleshoot and resolve complex networking tickets across various levels of the stack
Manage and support customer networks primarily through remote means
Identify and document product bugs, providing clear reproduction steps for the engineering team
Create well-structured feature requests based on customer feedback
Maintain and enhance documentation to improve resolution times for team members
Benefits
Opportunities to influence product direction and engineering efforts
Engagement with complex and unique networking challenges
A collaborative team environment with a focus on knowledge-sharing and professional development
Access to cutting-edge technology and innovation in enterprise networking
Chance to work with reputable clients and in a transformative industry
Full Job Description
If you're a network engineer who thinks support is maintenance mode, think again. This is where you'll work on some of the most complex and varied network designs in the industry, in environments where no two challenges are the same. You'll diagnose and fix difficult problems, influence product direction, and sharpen your skills across every layer of the stack. This isn't a step down from engineering; it's a step deeper into the craft with direct impact on how next-generation networks are built and supported.
You're not just solving tickets; you're solving the hardest networking challenges. If you thrive on variety, love to dig into complex systems, and want to shape how networks are designed and supported, this role is for you. What success looks like
Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results.
Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter's hardware and software.
Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better.
We'll know it's working if
You consistently tackle complex tickets, adapting accurately to the constant changes in priority that come with an active queue.
You identify and deliver improvements to our existing processes that make the team more efficient.
You act like an owner, constantly building your technical depth and sharing that expertise to elevate the entire team.
What your day-to-day will look like
Troubleshoot and resolve tickets spanning every layer of the network stack.
Manage and support complex customer networks, almost entirely remotely.
Identify and document product bugs, escalating them with clear reproduction steps.
Create well-structured feature requests informed by real customer needs.
Build and maintain documentation that shortens time-to-resolution for everyone.
Who you are
A "Swiss Army knife" of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more.
Committed to improving the network experience for every customer, delivering solutions that just work.
Analytical by nature; you're comfortable with ambiguity and energized by solving unique problems.
Calm under pressure, even in the fast pace of redefining an industry.
A clear communicator who collaborates well with teammates and customers.
Compensation
The estimated salary range for this role is $127,500 - $210,000.
Additionally, this role is eligible to participate in Meter's equity plan.
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