Current or previous security clearance or documented eligibility based on a favorable background investigation.
4 to 6 years of experience in IT support roles.
Relevant certifications: CompTIA A+, Microsoft Azure Fundamentals (AZ-900), and Microsoft 365 Fundamentals (MS-900).
Strong knowledge of Microsoft 365 and Azure Active Directory.
Experience with Google Workspace and VPNs.
Responsibilities
Provide first-line support for technical requests including troubleshooting and account management.
Perform administrative tasks in Azure and Google Workspace.
Diagnose and resolve OS issues for Windows, Mac, and Linux.
Assist in setting up and configuring hardware and peripherals.
Manage user accounts and perform provisioning tasks.
Utilize RMM tools for remote support and monitoring system health.
Document support activities ensuring compliance with security standards.
Benefits
Comprehensive benefits package including PTO.
Flexible hybrid work schedule.
Opportunities for professional growth and training.
Collaborative company culture focused on innovation and teamwork.
Full Job Description
ISI is looking for a proactive and customer-focused Support Engineer II to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171.
Duties/Responsibilities:
Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
Troubleshoot Windows, Mac, and Linux operating systems
Assist with resolving basic API integrations and connectivity issues.
Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
Perform end user management and account provisioning.
Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
Diagnose and escalate network issues, including Wi-Fi and LAN connectivity.
Conduct proactive system health checks to maintain operational efficiency.
Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
Maintain detailed and accurate documentation of support activities while ensuring data security.
Work closely with team members to ensure efficient issue resolution.
Follow and enhance standardized processes and checklists to improve service quality.
Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.
Qualifications:
This position requires applicants to have current, interim eligibility or previous security clearance.
Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
Interim clearances will be accepted for consideration.
All clearances are encouraged to apply.
U.S. citizenship is required by federal regulation
Applicants without any of the above will not be considered at this time due to contract requirements.
4 to 6 years working in an IT Support Focused role (minimum)
CompTIA A+
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
Experience with Google Workspace, VPNs, DNS, and mobile device management.
Understanding of cloud computing (SaaS, PaaS, IaaS, DaaS) concepts.
