5+ years in supply chain, operations, or procurement at a hardware company
Comfort with assembling, powering on, and troubleshooting hardware components
Hands-on experience with domestic and international shipping of high-value products
Knowledge of import/export duties and customs regulations
Proven track record in hardware and software procurement, including negotiation skills
Experience with inventory and asset tracking in ERP systems like NetSuite or Odoo
Strong organizational skills and attention to detail
Willingness to work on-site in Milpitas, 5 days a week
Responsibilities
Run domestic and international receiving and shipping for orders and hardware/software
Bench-test incoming and outgoing hardware and triage failures with Engineering
Own procurement for hardware and software licenses, managing quotes and approvals
Manage vendor performance, tracking lead times and resolving shipment issues
Build and run inventory and asset management systems, including cycle counts and reconciliation
Ensure import and export compliance, managing customs documentation and records
Own the monthly operations dashboard and lead process improvements across NA operations
Oversee office, warehouse, and lab space management, including layout and compliance
Benefits
Opportunity to influence product and market strategy
Work directly with company leadership
Engage in a mission to accelerate human productivity through robotics
Build relationships with significant global accounts
Be part of a differentiated AI-vision platform in manufacturing
Full Job Description
About the role
We're looking for a hands-on Supply Chain & Operations Manager to own how hardware moves through UnitX in North America. You'll make sure every part we buy arrives on time, every system we ship is right the first time, and every dollar and asset is accounted for. You'll work closely with Engineering, Field Deployment, Finance and Sales, and you'll be comfortable both negotiating with vendors and testing hardware at the bench.
What you'll do
Run domestic and international receiving and shipping for customer orders and internal hardware/software, including carriers, freight forwarders, customs documents and export compliance
Bench-test incoming and outgoing hardware (power-on, imaging, camera/lens checks); triage failures with Engineering before shipment
Own procurement for hardware (GPUs, industrial PCs, cameras, lenses, cables, lighting) and software licenses, from quotes and POs through approvals, renewals and cost tracking
Manage vendor performance: track lead times and on-time delivery, resolve late or defective shipments and keep an approved vendor list
Build and run inventory and asset management: system of record, cycle counts, reconciliation, asset tagging and RMAs
Manage import and export compliance: classify products (HTS, ECCN), calculate duties, tariffs and landed cost, work with customs brokers, file export documents and keep records audit-ready
Own the monthly operations dashboard (on-time delivery, shipment errors, spend vs budget, inventory accuracy); write and maintain SOPs; work with Sales and Field teams on demand and delivery planning; lead process improvement across NA operations
Run the office, warehouse and lab space: layout, security, safety and EHS compliance, office supplies, facility vendors; Set up laptops and accounts, manage license seats, handle first-line hardware and network issues as needed
What you'll bring
5+ years in supply chain, operations or procurement at a hardware company
Comfort assembling, powering on and troubleshooting computers, GPUs, cameras and cabling
Working knowledge of import and export duties and customs: tariff classification, duty and tariff impacts, customs broker management
A record of buying both hardware and software licenses, including negotiating price and lead time
Experience owning inventory and asset tracking in an ERP or inventory system (NetSuite, Odoo or similar) with high count accuracy
Strong organization and follow-through; you like clean data and clear processes
Able to work on-site in our Milpitas office, 5 days a week
Nice to have
Experience at a machine vision, industrial automation, robotics or AI hardware company
Experience building operations processes from scratch at a startup
Experience working with global suppliers and contract manufacturers
Bilingual in Mandarin is a plus
Why Join UnitX
This role offers the opportunity to accelerate human productivity through robotics in manufacturing. You get to define how a differentiated AI-vision platform enters some of the world's fastest-growing and most strategically important manufacturing markets. You will work directly with company leadership, influence product and market strategy, and build relationships that can become significant global accounts.
