Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta is seeking an experienced and self-motivated Program Manager, Supplier Strategy to join our FacOps Business Operations Excellence (BOE) team. The FacOps Business Operational Excellence team designs, implements and continuously evolves global business programs and processes to support all aspects of the Facility Operations organization. In this role, will be accountable for driving efficiency and running the Supplier Management program strategy for the organization in close cross-functional partnership with our Sourcing, Operations, Legal, and Enterprise Engineering teams. To be successful in this role, you will be responsible for managing the supplier lifecycle, category management, business reviews/auditing, and contract management for centrally governed fleetwide services. Additionally, the candidate will enable sourcing and procurement, have expertise in invoicing, and understand the Purchase Request to Purchase Order process. You will possess complex problem-solving skills, be an expert program manager for matrix teams, and have the ability to create scalable programmatic solutions. The candidate will serve as the main point of contact for supplier issues at the fleet level and support continuous improvement efforts. This role will spend the majority of their time optimizing the processes and procedures related to management and operations of third party services at data center sites.
Responsibilities
Manage global programs for category management and supplier lifecycle.
• Create and enable business review framework and audits to ensure supplier performance and compliance.
• Enable sourcing and procurement for efficient supplier management.
• Act as a consultant for the Purchase Request to Purchase Order process.
• Serve as an expert program manager for matrix teams and drive complex problem-solving activities.
• Create scalable programmatic solutions that improve end-to-end Critical Supplier management for Facility Operations.
• Be the main point of contact for initiatives involving supplier engagement for operational requirements.
• Manage contract and supplier management for centrally governed fleetwide services.
• Identify duplicative efforts within the supplier strategy space and partner with cross-functional teams to reduce inefficiencies.
• Expertise in invoicing and ability to navigate complex invoicing issues.
• Support data center sites where operations issues related to vendors cannot be resolved in a timely fashion.
• Write and implement existing and new standards that allow data center operations teams to function efficiently.
• Monitor adherence to standards and find opportunities for improvements; continuously improve each revision to accommodate a dynamic environment.
• Responsible for creating implementation, compliance, adherence, and communication plans.
Minimum Qualifications
• 8+ years of experience in an operations or service focused business model (i.e providing technical or professional services to a client)
• Experience working in/with Engineering, Supply Chain Management, Construction, Operations, Data Centers OR other applicable fields
• Experience in handling external stakeholders/clients effectively
• Strong analytical skills - ability to find, clean and analyze datasets in excel or similar tools
• Thorough understanding of services based global and multi business-units sourcing, procurement and supply chain management
• Ability to collaborate within multi-dimensional matrix teams
• Ability to prioritize and deliver on time sensitive projects and tasks
• Working knowledge of sourcing and procurement and its relationship to manpower services such as professional, mechanical and electrical work within an operating Data Center or similar field requiring outsourced maintenance work
• Experience in oversight or management of third party services
• Communications, stakeholder engagement at all levels and reporting experience
• Ability to navigate and scope out initiatives with little context provided
• Bachelor's degree in business, operations, or a technical field
Preferred Qualifications
• Experience writing and implementing global policies, standards and processes
• Working knowledge of Industry-standard contract language and legalities of contractual clauses
• Experience in process improvement initiatives/projects
• Six Sigma is a plus
• Program Management experience and/or PMP certification
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
