The Supervisor, Trust Safety, is responsible for supporting the delivery of Trust Safety programs through operational leadership, compliance oversight, risk assessment, stakeholder engagement, vendor management, continuous improvement initiatives, and the effective delivery, quality, and integrity of the Trust Safety audit function. The position supervises staff, contributes to department planning, supports regulatory decision-making, and helps ensure the consistent application of Trust Safety processes and standards.
The Supervisor works closely with the Manager, Trust Safety, and partners with other regulatory departments to identify emerging risks, prioritize oversight activities, support strategic initiatives, leverage analytics to enhance oversight, and contribute to the ongoing evolution of Trust Safety programs.
KEY RESPONSIBILITIESCompliance and Risk Oversight- Support the administration of Trust Safety compliance programs.
- Review information obtained through financial reporting, monitoring activities, and other regulatory sources to identify emerging risks and trends.
- Assess risk indicators and recommend appropriate follow-up activities.
- Support enhanced monitoring activities and compliance interventions where required.
- Participate in the development and implementation of risk-based approaches to Trust Safety oversight.
Enhanced Analytics and Program Intelligence- Lead and support initiatives that leverage data analytics, technology, and automation to improve regulatory effectiveness.
- Identify trends, anomalies, and risk indicators that may require further assessment or action.
- Support the development of dashboards, metrics, and reporting tools that inform departmental decision-making.
- Monitor program outcomes and recommend opportunities for improvement.
Vendor Management and External Relationships- Oversee relationships with external service providers and consultants supporting Trust Safety programs.
- Monitor vendor performance, deliverables, timelines, and contractual obligations.
- Identify opportunities to improve service delivery and program effectiveness through external partnerships.
- Collaborate with internal departments regarding procurement, contract management, and vendor oversight.
Leadership and Staff Development- Foster a collaborative, inclusive, and high-performing work environment.
- Assist with onboarding, training, and professional development activities.
- Support performance management initiatives and employee development planning.
Program Development and Continuous Improvement- Contribute to the ongoing development and enhancement of Trust Safety programs.
- Participate in policy, procedure, and process improvement initiatives.
- Support implementation of strategic and operational priorities.
- Monitor program metrics and prepare reports for management.
Stakeholder Engagement- Build effective working relationships with lawyers, law firms, internal stakeholders, regulators, and external partners.
- Support communications, education, and outreach activities.
- Participate in meetings, presentations, and other stakeholder engagement opportunities.
- Liaise with other Regulation Department operational units regarding law firm risk and compliance with the Rules, including participating in hearings or proceedings as an expert witness or technical resource, as required.
Audit Program Responsibilities:- Support the Trust Safety audit function through coordination, planning, resource allocation, and quality initiatives as required.
- Participate in audit program improvement activities and risk-based planning.
- Assist with audit-related projects and departmental priorities.
- Perform other duties related to auditing and compliance oversight as assigned.
Additional Responsibilities- Prepare clear, concise, and professional reports, briefing materials, and correspondence for management, committees, and other regulatory forums.
- Remain flexible and capable of assuming additional responsibilities as the Trust Safety program evolves.
- Work independently under general supervision with considerable latitude for initiative and independent judgment.
- Assist the Manager, Trust Safety and perform other duties and projects as assigned.Provide day-to-day supervision, coaching, and support to the compliance team.
QUALIFICATIONS- Bachelor's degree from an accredited college or university
- Professional certifications such as the Chartered Professional Accountant (CPA) designation and/or Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS) are required. Certification in progress will be
- Minimum 5 years of progressive experience in compliance, regulatory oversight, auditing, risk management, investigations, financial services, or related environments.
- 2+ years of supervisory or people leadership experience or demonstrated experience leading complex audit engagements.
- Demonstrated leadership, project management, and stakeholder engagement capability.
- Experience operating within a regulatory, compliance, governance, or oversight environment.
- Familiarity with law firm trust accounting and regulatory compliance is an asset.
- Experience using data analytics or audit automation tools to inform risk-based oversight is an asset.
- Exposure to fraud risk, misconduct investigations, or AML/financial integrity frameworks is an asset.
- Experience with data analytics, business intelligence tools, or regulatory technology solutions
- Experience managing external vendors, consultants, or service providers
- Excellent written and verbal communication skills, including the ability to translate technical findings into clear regulatory conclusions.
- High level of integrity, discretion, and professional maturity.
