AbbVie

Supervisor SAP Customer Master Data & Analytics

AbbVie • $110K — $130K *
North Chicago, IL 60064In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in Master Data Management, Data Governance, or Analytics in complex environments.
  • Solid understanding of Order-to-Cash processes and effective cross-functional partnership.
  • Ability to influence and drive change within a matrixed organization.
  • Experience leading data quality initiatives with a focus on compliance and operational excellence.
  • Strong project management skills using Smartsheet or similar tools.
  • Advanced analytical skills with capability in actionable insights extraction.
  • High proficiency in Excel and hands-on experience with SQL Server and Power BI.

Responsibilities

  • Lead the vision and governance framework for Customer Master Data in SAP S/4HANA.
  • Act as the senior contact for Customer Master Data across multiple departments.
  • Define global customer data standards and ensure compliance.
  • Drive continuous improvement initiatives balancing standardization and agility.
  • Oversee Customer MDM/DSP operating models and ensure audit readiness.
  • Manage DSP workflows for timely data processing and high quality.
  • Support project delivery, design, and rollout of enhancements and integrations.

Benefits

  • Comprehensive benefits package including medical, dental, and vision insurance.
  • Paid time off for vacation, holidays, and sick leave.
  • Eligibility to participate in short-term incentive programs.
Full Job Description
Job Description

The Lead, Customer Master Data & Analytics, within the Finance Shared Services (FSS) organization, supports the Order-to-Cash (OTC) Global Process Lead by ensuring strong governance, data quality, and operational excellence for Customer Master Data across SAP S/4HANA and integrated systems. This role provides people leadership and partners cross-functionally to deliver accurate, compliant, and timely customer data that enables effective OTC execution, regulatory compliance, and data-driven decision-making, while driving continuous improvement, analytics, and process innovation.

Responsibilities
  • Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems.
  • Serve as the senior point of contact for Customer Master Data across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT.
  • Define and enforce global customer data standards, stewardship practices, and data quality controls to ensure accuracy, completeness, and compliance.
  • Drive continuous improvement initiatives across Customer Master Data processes, balancing global standardization with operational agility.
  • Oversee Customer MDM/DSP (Syniti - Data Stewardship Platform) operating models, including intake, validation, approvals, stewardship, escalation, and audit readiness.
  • Lead and manage DSP workflows to ensure timely processing, SLA adherence, and high data quality.
  • Support end-to-end project delivery, including design, test, and rollout of SAP enhancements, integrations, and data remediation initiatives.
  • Lead medium-to-large scale initiatives using Smartsheet project management methodology.
  • Maintain and update Customer Master Data SOPs and country variants following process or system enhancements.
  • Deliver executive-level reporting and analytics on data quality, KPIs, and process performance.
  • Drive AI-enabled automation initiatives such as duplicate detection, intelligent validation, and workflow optimization.
  • Ensure compliance with regulatory, audit, privacy, and SOX requirements related to customer data.
  • Lead and manage a team of 3-5 analysts supporting customer onboarding for U.S. sales organizations.
  • Directly manage, coach, and develop team members through performance management, capability building, and career development.


Qualifications

Required Qualifications
  • Minimum 5+ years of progressive experience in Master Data Management, Data Governance, or Data & Analytics within complex enterprise environments.
  • Solid understanding of end-to-end Order-to-Cash (OTC) processes, with the ability to partner effectively across Finance, Customer Service, Supply Chain, Pricing, Commercial, and IT.
  • Demonstrated ability to influence, drive change, and operate independently within a matrixed, global organization.
  • Proven experience leading process improvement and data quality initiatives with a strong focus on governance, compliance, and operational excellence.
  • Strong project management capabilities, including experience managing medium-to-large initiatives using Smartsheet or similar tools.
  • Advanced analytical and problem-solving skills, with the ability to translate broad direction into clear, actionable insights.
  • High proficiency in Excel.
  • Hands-on experience with SQL Server, Power BI, Oracle, and data modeling concepts.
  • Excellent verbal and written communication skills, with the ability to engage senior leaders and diverse stakeholders.
  • Ability to manage multiple priorities and deliver results under tight timelines.
  • Demonstrated people leadership capabilities, including coaching, performance management, and team development, aligned with AbbVie leadership behaviors.

Preferred Qualifications
  • Experience working within a formal MDM framework and data stewardship platforms (e.g., DSP/Syniti).
  • Prior exposure to internal audit, SOX, or regulatory compliance related to master data.
  • Experience supporting or leading SAP S/4HANA data initiatives or large-scale system transformations.
  • Demonstrated interest in innovation, automation, and analytics-driven process optimization.

Education Requirements
  • Bachelor's degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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