Acute Care Technology
Job Type
Hybrid
Job Summary
Manage the daily operations of the Depot PM and Field PM Coordinator functions, ensuring effective workload execution, process optimization, and automation initiatives that support operational excellence and superior customer experience.
Essential Functions
- Manage and prioritize daily schedules and workload distribution for new and renewal PM contracts, ensuring timely execution and adherence to service commitments.
- Oversee the Service PM queue, monitoring workflow, resource allocation, and performance metrics to ensure efficient processing and customer satisfaction.
- Running daily programs for forecast and work orders to drive service request creation.
- Interact with all ZOLL domestic Service departments.
- Maintain data integrity of the Install Base ensuring the device history records are updated and accurate.
- Investigate and resolve service requests that fail to generate through automated programs, ensuring timely and accurate service delivery.
- Provide support and issue resolution for customers and Field Technicians, addressing operational and process-related inquiries.
- Address credit and rebill issues as needed.
- Monitor, analyze, and report on backlog trends to ensure timely resolution and support operational performance goals.
- Coordinate data collection and develop monthly reports to support departmental objectives and leadership review.
- Perform validation of recognition of PM recognized revenue.
- Assist CQA Global Managers with logistics and monthly scheduling
- Ensure customer requirements are fulfilled in a timely manner while maintaining a high level of service quality and customer satisfaction.
- Develop and maintain relationships with key customer accounts, ensuring exceptional service, proactive communication, and high levels of customer satisfaction.
- Ensure personnel and training records are maintained accurately, completely, and in compliance with organizational requirements.
- Conduct regular performance reviews for direct reports, providing constructive feedback, coaching, and development support.
Required/Preferred Education and Experience
- 2 years college or equivalent experience in a lead role required
- Experience in logistics area required
- Previous customer interface skills required
Knowledge, Skills and Abilities
- Preferred knowledge of Oracle Cloud and SalesForce
- Microsoft Office Suite
- Attention to detail
- Multi-tasking capability
- Strong time management and organizational skills
- Ability to meet deadlines
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
The annual salary for this position is:
$81,600.00 to $100,000.00
This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at .
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
