Job DescriptionA Brief OverviewThe Supervisor is responsible for the day to day functionality of the Distribution department by ensuring that processes are followed and that the colleagues on the Distribution team process payrolls in a timely and accurate manner.
What you will do- Serve as a subject matter expert to address customer escalations and concerns
- Modify priorities in line with changing business demands
- Drive operational improvements by monitoring, enhancing, and streamlining process flows with emphasis on automation and efficiency
- Respond to and/or contact colleagues as directed or required to resolve questions, issues, or escalations
- Provide leadership support as needed in related departments including, but not limited to Active Benefits, Flexible Spending Account and Retirement
- Work cross-functionally with other TriNet colleagues to deliver exceptional customer service and build cohesive interdepartmental relationships
- Oversee daily operations of the distribution department
- Develop and maintain standards of operating procedures when needed
- Ensure regular maintenance of all hardware: printers, postage machine, and sealing machines
- Maintain positive relationships with third party vendors
- Manage cost associated with shipping
- Monitor weekly invoice statements from vendors for correct billing
- Perform weekly system back-up on software
- Maintain printing and shipping supplies along with the shipping database
- Facilitate the shipping of internal and external customer materials
- Communicate with department leadership to maintain workflow
- Provide department managers with access reports upon request
- Coordinate with IT to test and maintain remote printing location capabilities
- Print end of day reports to ensure all print jobs have been run
- Other projects and responsibilities may be added at the manager's discretion
- Develops team members through coaching, mentorship and training opportunities
- Provide weekly or bi-weekly Performance Reporting to Colleagues via email
- Conduct weekly One-on-One with direct reports and follow up via email with discussion points and improvement opportunities (if any exists)
- Performs other duties as assigned
- Complies with all policies and standards
Education Qualifications- Bachelor's Degree or equivalent experience preferred
Experience Qualifications- Typically 3+ years OR 5+ years of experience with High School Diploma
Skills and Abilities- Excellent verbal and written communication skills
- Ability to communicate with employees at all levels of the organization
- Excellent collaboration, teamwork, and interpersonal skills
- Excellent presentation and facilitation skills
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
- Proficient in Microsoft Office Suite
- Must be detailed oriented and highly organized
- General knowledge of Oracle and Microsoft based applications and databases
- Effective Time Management and Organizational skills
- Ability to follow established procedures in a timely, accurate manner
- Ability to create and comprehend reports and spreadsheets
- Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
- Ability to write reports, business correspondence, and procedure manuals.
Travel RequirementsMinimum travel required
Work Environment- Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
The preferred location for this role is Memphis, TN, and the salary range for this location is $69,900.00 to $118,000.00. All qualified external applicants will be considered for an in-office role, based in Memphis. All qualified internal candidates are encouraged to apply and consider relocation to Memphis and may be considered remote hire at the company's discretion. The candidate's final salary offer will be based on the candidate's skills, education, work location and experience.
A candidate's compensation may also include bonuses consistent with TriNet's corporate bonus plan.
Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
