Job Summary:
Oversees all functions within patient financial services department. Provides technical leadership while performing escalated or complex duties. Monitors department efficiencies and assumes responsibility for meeting departmental goals. Implements plans for improvement when needed. Maintains policies and procedures. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.
Job Requirements:
Education and Work Experience:
- Bachelor's Degree or equivalent combination of education/related experience: Required
- Master's Degree: Preferred
- Five years' patient financial services or medical revenue cycle department experience: Preferred
Licenses/Certifications:
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred
Essential Functions:
- Manages daily operations of patient financial services department. Provides supervision and direction to patient financial services department staff. Ensures compliance with Joint Commission, federal, state and other regulatory agencies related to patient financial services. Supervises service-specific accounts receivable functions.
- Monitors key performance metrics and drives performance to meet organizational benchmarks. Reviews and approves all adjustments, bad debt or outside agency assignment placements and refunds to accounts according to authority level. Owns escalation points as reported by team and patient office.
- Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions. Participates in the development of employees. Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks. Identifies associates and team priorities based on business direction and adjusts when needed.
- Leads by example and shares knowledge and experiences with associates and team. Models a respectful work environment, creates accountability and recognizes accomplishments. Provides timely feedback to encourage success and connects opportunities for associates' development. Identifies top talent to achieve the desired results. Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
