About the RoleAs the lead for our Onsite Operations, you will own the onsite support team end to end. You will build it, staff it, hold it to a clear standard, and make sure it improves the customer experience.
You will own workforce management, program standards, the code of conduct, hiring, and training. Reporting to Sr. Manager of Strategy & Operations, you will be accountable for the team's performance and for how the onsite program is perceived by our customers.
You're excited about this opportunity because you will...- Staff - Forecast onsite staffing needs by site, day, and meal window. Build schedules that match coverage to order volume, and manage attendance, call-outs, and backfill so gaps don't reach customers.
- Standardize - Define and maintain the onsite playbook for setup, food handling, dropoff, escalation, and customer communication. Run site audits and turn findings into corrective action.
- Uphold - Own the code of conduct, professional standards, and safety expectations. Handle performance management and escalations fairly and consistently, working with HR and Legal as needed.
- Hire - Own the pipeline for onsite roles. Set and hit targets for time-to-fill and ramp-to-productivity, working with Recruiting and any staffing vendors, and build a bench so customer launches are never blocked on headcount.
- Train - Design and run onboarding and ongoing training covering the Meal Manager product, tools, customer service, and food safety. Develop team leads and high performers into supervisors.
- Deliver - Own the team scorecard: onsite quality, staffing coverage, attrition, and cost. Report performance to leadership with clear data, root causes, and a plan for any gaps.
We're excited about you because...- You have 5+ years of experience in operations, workforce management, or frontline team leadership. Experience in food service, hospitality, facilities, logistics, or field operations is a plus.
- You have 2+ years managing managers or team leads, or a large frontline team (20+).
- You have a track record of hiring and building training programs that shorten ramp time.
- You are a strong analytical thinker who is comfortable with scheduling, forecasting, and KPI tools (Sigma, Sheets, or similar).
- You communicate clearly, set standards, give direct feedback, and hold the line.
- You are comfortable in a fast-moving, ambiguous environment where the playbook is still being written.
Nice to have- Experience with a distributed, multi-site workforce.
- Vendor or contractor management experience.
- B2B or enterprise customer-facing operations experience.
- Food safety certification.
We expect this position to be filled by 01/10/2027
CompensationThe successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$95,200-$140,000 USD
