Reporting to the Deputy Chief Financial Officer, the Supervisor of Financial Operations provides day-to-day leadership to Accounting Clerks and Customer Service Representatives. The position coordinates work assignments, scheduling, service standards, staff coaching and training, quality review, customer service, operational compliance, and continuous improvement across high-volume Finance services. The Supervisor works collaboratively with the Accountant to coordinate operational accounting requirements, workflow dependencies, reconciliations, transaction exceptions, deadlines, process improvements, and staff support.
If you are a municipal or public-sector finance professional who values accuracy, collaboration, customer service, sound internal controls, continuous improvement, and positive team leadership, we'd love to hear from you. The position's core duties include, but are not limited to:
Responsibilities- Plan, assign, prioritize, coordinate, and review the daily work of Accounting Clerks and Customer Service Representatives.
- Ensure timely, accurate, and customer-focused delivery of property-tax and utility billing, payment processing, cash receipting, accounts payable and receivable, collections, and related municipal financial services.
- Monitor workloads, processing deadlines, customer wait times, backlogs, service levels, and transaction accuracy, including during peak-volume periods.
- Provide direct supervision, coaching, feedback, training, and first-level performance management, and support recruitment, onboarding, probationary reviews, cross-training, and succession planning.
- Review operational financial work for completeness, accuracy, timeliness, authorization, and compliance with City procedures and established internal controls.
- Resolve routine and moderately complex customer-service issues, and refer complex accounting, financial-reporting, internal-control, procurement, labour-relations, and sensitive or high-risk customer-service matters to the Deputy CFO, Accountant, Procurement & Contracts Specialist, or Human Resources, as appropriate.
- Coordinate operational input and staff deliverables for budgeting, month-end, year-end, audit, statutory reporting, procurement administration, and financial-system or process improvements.
- Work collaboratively with the Deputy CFO, Accountant, Procurement & Contracts Specialist, other City departments, and external service providers to improve efficiency, customer experience, data quality, controls, workflow, and staff capacity.
Required Qualifications- University degree in Business Administration, Accounting, or a related discipline.
- Accredited Chartered Professional Accountant (CPA) designation.
- Minimum of four years' experience in municipal finance, public-sector financial administration, accounting operations, or a related field.
- Minimum of three years' supervisory experience, preferably in a unionized environment.
- Advanced computer skills and thorough knowledge of Microsoft Word, Excel, Outlook, Adobe, and municipal accounting software.
- Considerable knowledge of municipal or public-sector finance operations, including revenue collection, billing, receivables, payables, cash receipting, customer service, and financial recordkeeping.
- Working knowledge of internal controls, cash handling, reconciliation practices, records management, privacy, financial-system security, and transaction-processing controls.
- Thorough knowledge of public-sector accounting standards, principles, and practices, with the ability to identify operational risks, control deficiencies, trends, and workflow issues.
- Strong organizational, interpersonal, communication, problem-solving, and time-management skills, including the ability to coach staff and resolve customer concerns professionally and fairly.
- Experience with municipal financial systems, property-tax and utility-billing systems, customer-service operations, and local government is preferred or considered an asset.
For more information, we encourage you to check out our full Job Description attached.
Remuneration for this position is based on a set wage ranging from $98,599 to $113,088 (Step 1 to 5, M1 rate) per year based on education, qualifications and experience. The successful candidate will be eligible for the City's Health and Wellness Benefits, Employee and Family Assistance Program and City matching pension plan.
We look forward to you submitting your resume and cover letter should your experience and qualifications align with the job description. Please submit your resume and cover letter to our Human Resources department at [redacted]. This position will only remain open until filled.
We sincerely thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
