Supervisor of Administrative Support

Overview
Reporting to the Associate Director of Administrative Services, this person will:

• Manage & supervise the activities of 10 senior administrative assistants (SAAs).
• Hires, trains, coaches, evaluates and manages performance of direct report support staff members. Establishes, monitors and incorporates performance indicators to assess and improve the quality of services provided by the unit.
• Establish and organize priorities for the staff based on the needs of the library units in which the SAAs are assigned. Must understand the expectations of community stakeholders and build relationships of trust and responsiveness.
• Train, develop, and mentor staff; initiate a program of cross training among staff. Promote high morale and staff retention. Promote individual career development plans.
• Assess and resolve or escalate problems arising within units.
• Ensure compliance with all applicable department, library, and University administrative policies and guidelines. Recommend changes for the established administrative policies and procedures as needed.
• Manage attendance and vacation schedules to always ensure proper backup for these administrative functions within the library.
• Interact with Library personnel to define work assignments and requirements and communicate progress of work.
• Interact with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies.
• Perform other duties as assigned.

Required Skills and Abilities
1. Demonstrated ability to supervise staff.

2. Demonstrated advanced proficiency in written communication and interpersonal skills in a fast-paced service environment, with the ability to deal effectively with the public; and to effectively complete tasks with accuracy and attention to detail despite interruptions. Demonstrated ability to articulate policies, procedures, and regulations.

3. Demonstrated ability to work independently and exercise initiative while working collaboratively and without close supervision, and to adapt flexibly and effectively to changing needs and priorities and maintain confidentiality.

4. References that indicate reliability, punctuality, diligent performance, logical and systematic approach to work, strong organizational skills, ability to work cooperatively with the public and co-workers, prioritize work, handle complex work assignments accurately, and solve problems effectively.

5. Demonstrated ability to handle complex work assignments, prioritize, and solve problems. Demonstrated intermediate to advanced proficiency with Word, Excel and Outlook. Demonstrated ability to set up, maintain and extract from such applications a variety of useful reports and data.

Principal Responsibilities

1. Manages a team responsible for the day-to-day activities of the unit. Monitors progress of assignments and projects of varying complexity to enure milestones are met and communicated to all relevant stakeholders.
2. Assesses and resolves or escalates problems arising within unit or impacting workflow.
3. Recommends new and updated policies and procedures based on requirements, efficiencies and/or trends in support of unit.
4. Assists in long-range planning for work unit needs.
5. Participates in unit budget planning.
6. Evaluates work requests to determine if they are appropriate to the unit or another area.
7. Ensures that work flow is organized and staffed for quality efficient completion.
8. Communicates deadlines and special circumstances to staff.
9. Researches and adopts new technology products and services to increase efficiencies. Evaluates and implements these solutions as appropriate.
10. Maintains equipment and supplies for unit.
11. Completes evaluations of direct report employees.
12. Collaborates with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects.
13. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 14. Supervises a staff of exempt and non-exempt employees.
15. Performs other duties as assigned.

Required Education and Experience

Minimum requirement of Bachelor's Degree in related field and five years of related experience or an equivalent combination of education and experience.

Job Posting Date
11/13/2026

Job Category
Manager

Bargaining Unit
NON

Compensation Grade
Administration & Operations

Compensation Grade Profile
Manager; Program Leader (24)

Salary Range
$68,000.00 - $120,500.00

Benefits
A general description of the benefits to be offered with this Managerial & Professional position is available at:
Yale Benefits

Time Type
Full time

Duration Type
Staff

Work Model
On-site