Supervisor- Household Goods Sales

This role will support the Household Goods Assistant Manager by providing customer service support and daily operations support while expanding business.

• Lead the operational execution of accounts including performance management, day to day operations execution, overseas coordination
• Manage completion of all customer performance and analysis reports, customer presentations, and other internal reports and presentations as required.
• New Business Development –identifying potential targets, cold calling, appointment making and utilizing the CRM, Salesforce
• Client Relationships / Existing Business Expansion – keeping a close relationship with existing customers and identifying potential new opportunities.
• Responsible for meeting with customers to explain the moving process, explain regulations including prohibited items and coordinate the move
• Communicate with Sales Representatives overseas primarily in Japan
• Peform site visits to oversee the move to include confirming volume of belongings, checking items to ensure they are not on the prohibited item and make recommendations to ensure an appropriate move within compliance standards
• Operational coordination
• Onsite Supervision of moves
• Conduct Inspection of any palletization of belongings by warehouse staff
• Prepare appropriate documentation for arrangments of any moves by vessel
• Sending D/I to destination
• Provide quality guidance to the moving crew
• Supervision of household goods staff to ensure the smooth and safe coordination of the move
• Interact professionally at all times with all external contacts including customers, vendors and Agents, and all internal contacts within and outside of the Branch, including co-workers, and management.
• Timely and accurately report account and sales activity, recommendations and proposed solutions to senior management.

• Salary Pay Range: $80,000 - $90,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

• Excellent analytical, interpersonal and organization skills
• Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
• Great attention to details
• Strong leadership skills & ability to manage a team
• Strong customer service skills
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)
• Bilingual in English & Japanese - fluent in speaking, writing and reading
• B.A./B.S. Degree or equivalent or related industry experience
• Familiar with household goods moving concepts
• 5+ years household goods industry experience
• Strong Account Management and Operations experience in the industry.

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.