Bachelor's degree in Business or related field required
5-7 years of experience in Customer Service
Strong understanding of Sales and Marketing related to pricing and promotional activities
Preferred proficiency in MS Excel
Strongly preferred experience with SAP
Experience in Supply Chain management
Demonstrated success in team-driven environments
Responsibilities
Coordinate team to input customer orders for optimal service
Supervise daily activities and train new hires
Track service level performance and collaborate with various departments
Address and present service issues effectively
Provide coverage during team absences and manage communications
Develop and motivate Customer Service Representatives (CSRs) to meet objectives
Establish and implement team goals aligned with corporate expectations
Improve processes for on-time delivery and error-free order processing
Monitor customer account scorecards to ensure needs are met
Benefits
Opportunity for professional development and training
Collaborative work environment
Engagement with multiple departments
Focus on achieving corporate objectives
Potential for process improvement initiatives
Full Job Description
This position is located in Reston, VA This position is not remote work US Citizenship or Green Card Holder - no sponsorship available
PURPOSE -
The Supervisor, Customer Service coordinates team to input customer orders in order to provide optimum levels of customer service to StarKist customers including pricing/service issue resolution through accurate analysis/coding that conforms to StarKist's Marketing, Pricing, Financial and Logistic policies.
PRINCIPAL ACCOUNTABILITIES -
Provide superior customer service to customers through accurate pricing of product ordered and ensuring timeliness of delivery.
Responsible for supervising team in daily activities/issues along with training of new hires.
Track service level performance, communicate and work collaboratively amongst various departments/principles both internally and externally developing programs that fulfill assigned customer's requirements (Broker, Sales, PPIC, Accounting, Transportation, Warehousing, etc) in the most efficient manner.
Address and present service issues/concepts.
Provide optimum coverage when team members are sick, on vacation, or on business travel including handling phone calls, emails and order processing.
Develop, train, and motivate CSRs to effectively achieve corporate objectives.
Establish and rollout of goals for team members aligned with department, corporate and customer expectations.
Ensure job functions are performed properly and improve individual processes to achieve 'best' on time delivery, highest fill rate possible, error free order processing geared toward the 'perfect' invoice to achieve optimum efficiency and economy of operations.
Redesign and simplify business work processes.
Monitor 'scorecard' activity for customer accounts to ensure meeting customer needs.
KNOWLEDGE/EXPERIENCE/COMPETENCIES -
Bachelor's degree in Business or related field is required
5-7 years experience in Customer Service
Thorough understanding of the Sales and Marketing functions as they relate to pricing/promotional activity of customer orders/invoices.
MS EXCEL skills is preferred
SAP experience is strongly preferred
Experience in Supply Chain
Knowledge of corporate policies and compliance
Demonstrated prior success in achieving results using team driven philosophies
Ability to communicate and exercise very positive people skills.
The approximate pay range for this position is $80,000 to $100,000. This range is provided as a good faith estimate at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, abilities, and geographic location.
If you have a disability and cannot apply online, please mail your resume and cover letter to:
StarKist Co.
1875 Explorer Street
10th Floor
Reston, VA 20190
ATTN: Human Resources
Please note: this option is for individuals with disabilities only.
