Job DescriptionAs a Supervisor, Communications Center, you are a decisive, adaptable leader who thrives in a fast-paced, safety- and security-focused environment where clear communication, sound judgment, and situational awareness are critical. You bring a calm, organized approach to leading teams, solving problems, and maintaining high standards of accuracy and accountability, while building strong partnerships and developing employees to help ensure the Communications Center supports safe, reliable, and responsive airport operations.
What you will do:- Leads and coordinates Communications Center shift operations, ensuring appropriate staffing, scheduling, work assignments, employee performance, attendance, and operational documentation to maintain effective around-the-clock coverage.
- Oversees routine and emergency communications and response activities, maintaining situational awareness during critical events, coordinating the timely and accurate flow of information, and ensuring established procedures are consistently followed.
- Maintains high standards of operational readiness, security, compliance, and quality assurance, including the protection of sensitive information, review of incident documentation, facility and system readiness, and adherence to applicable policies and procedures.
- Develops and supports Communications Center staff through onboarding, training, coaching, performance feedback, and professional development while promoting accountability, customer service, collaboration, and continuous improvement.
What you offer:- Bachelor's Degree or equivalent of four (4) years of airport operations experience or public safety dispatching experience required.
- Minimum of 2 years in a supervisory position or equivalent experience preferred.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to become proficient in all Communications Center technology including the Card Access Systems and the Gate Management System.
*Click here for detailed job descriptionThe salary range for this position is $109,000 to $113,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.
*Click here for information on our comprehensive compensation and benefits package. 
