$44.10 per hour
The Supervisor, Case Processing is responsible for the supervision of case processing and administrative support to Immigration and Customs Enforcement's (ICE) immigration mission under the direction of ICE field office personnel. Manages staff during assigned shift to maintain adequate coverage, manage caseloads, set priorities, and ensure timely completion of tasks to oversee ERO case processing, docket management, data entry and records management, and removal management assistance. Plays a critical role in aligning administrative support functions with ICE's core mission and operations.
ESSENTIAL FUNCTIONS: The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.
1. Supervises case processing staff in the performance of their duties ensuring their work is in compliance with regulations and best practices. This includes training new employees, providing guidance and support to the team, listening to concerns and effectively resolving disputes or issues; taking corrective or disciplinary action; developing work schedules for subordinates; monitoring case management assignments; and approving leave requests.
2. Implements and monitors quality control measures to ensure accurate and compliant case management. Maintains compliance with accreditation standards and other relevant requirements.
3. Conducts internal case reviews and audits to verify accuracy and timely completion of document preparation and case management, case files and records review in ICE systems and removal documentation, confirming compliance with legal and ethical standards. Stays current on changes in immigration laws and regulations.
4. Directs and coordinates the execution of diverse and complex functions in coordination with other operations of ICE. Facilitates support of essential operations and maintains compliance with applicable policies and detention standards.
5. Serves as a technical expert and liaison in developing and maintaining relationships with various stakeholders in the federal government. Interfaces with ICE headquarters staff, local field office staff, including Field Office Directors (FODs), program staff, facility staff, other Department of Homeland Security (DHS) and Department of Justice officials, and third-party service providers.
6. Participates in recruitment, hiring and onboarding of new staff. Makes recommendations to supervisors concerning personnel matters such as employment, retention, promotion, wage adjustments, and discipline.
7. Motivates and encourages staff to perform their duties consistent with policy and procedures. Completes evaluations on all staff under direct supervision. Reviews contributor feedback provided by peers or other supervisors in accordance with company guidelines.
8. Facilitates team meetings, case strategy sessions, and other collaborative activities. Maintains clear communication with staff, clients, and other stakeholders.
9. Communicates effectively and coherently with administration, staff, detainees, federal officials, and the general public, particularly in situations requiring tact, diplomacy, understanding, fairness, firmness and good judgement. This includes giving information, instructions and directions, mediating disputes, advising of rights and processes, and providing reliable testimony in court or other formal settings.
10. Domestic U. S. travel may be required.
QUALIFICATIONS: - Graduate from an accredited college or university with a Bachelor's degree in Criminal Justice, Social or Behavioral Science, or a related field is required.
- Three years of experience in criminal justice, corrections, or a related field is required.
- One year of supervisory experience or one year as a Case Processing Specialist is required.
- Additional qualifying experience may be substituted for the required education on a year-for-year basis.
- Strong leadership and supervisory skills are required.
- Must be proactive, detail-oriented, and able to thrive in a fast-paced environment.
- Bilingual skills, with the ability to communicate verbally and/or in writing is preferred.
- Proficiency in Microsoft Office applications is required.
