Reporting into the Director, US Field Operations, the Supervisor, Cable Stations is accountable for the safe, secure and reliable operation of the assigned cable landing station and associated CLS infrastructure. The role leads site personnel and service delivery across critical facilities, submarine network operations, incident and change management, vendor performance, compliance, reporting and customer governance. The supervisor establishes clear operational controls, maintains 24/7 coverage and ensures work is executed through approved tickets, procedures and trained personnel.
Essential Responsibilities:- Lead overall site operations and people management, including staffing, scheduling, on-call coverage, training completion, competency, performance expectations and a strong safety and compliance culture
- Manage day-to-day service delivery and customer relationships, including operational integrity, incident escalation, NOC partnership, SLA performance, reporting, corrective actions and regular customer communications
- Implement and maintain the site O&M program, operating procedures, inspection regimes, emergency-response plan, risk controls and continuous-improvement initiatives in alignment with customer standards
- Manage critical-facility and network maintenance programs, installations, commissioning, changes, major incidents and restoration, ensuring appropriate prioritization, authorization and documentation
- Oversee vendors, contracts, utilities, spares, procurement support, calibration, logistics, audit readiness, security, environmental compliance and OpEx/CapEx forecasting support
Qualifications:- Minimum of 5 years of experience in operational leadership, telecommunications, critical facilities, data centers, network operations or other high-availability infrastructure
- Cable landing station, submarine network, optical transport, PFE or critical-infrastructure experience
- Proven ability managing technical employees, 24/7 coverage, incidents, vendors, maintenance programs, customer commitments and operational risk
- Background working with ticket-driven service management, change control, reporting, audits and corrective-action management
- Operational leadership across multidisciplinary technical work with accountability for safety, service, cost, quality and customer outcomes
- Working knowledge of critical facilities, optical/network operations and incident, problem, change and risk management
- Ability to translate contract requirements into staffing, procedures, controls, reports and corrective actions
- Strong customer communication, escalation management, vendor oversight, budgeting and audit-readiness skills
- Must complete customer-required screening, maintain access eligibility and complete role-specific training
Work Conditions:- Comfortable with secure cable landing station, data hall, equipment-room, office and outside-plant environments, including controlled-access areas with exposure to energized equipment, noise, temperature variation and coastal weather
- Able to meet the physical requirements of the position which include regular site walkdowns and ability to access operational areas
- Occasional travel may be required for training, certification or support of other customer locations
Compensation$69,200.00 - $95,150.00
This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
