Supervisor, Academic Support

Salary: $6,866.35 - $10,083.48 Monthly
Location : Menifee Valley 28237 La Piedra Rd, Menifee, CA
Job Type: Full Time
Job Number: 03474
Department: Distance Education
Division: Instruction
Opening Date: 10/15/2026
Closing Date: 10/29/2026 11:59 PM Pacific
Salary Level: 27
Salary Schedule Range (From Step - To): 1 to 14
Weekly Hours: 40
Daily Work Schedule (Start - Stop): M-Th 8:30 am - 6:30 pm; F 8 am - 12 pm
Contract Length: 12 months
Occupational Group: Professional Non Faculty
Position Type: R Regular
Categorically Funded: No
# of Positions: 1

JOB SUMMARY

We have an exciting opportunity for one (1) Supervisor, Academic Support position located at Menifee, CA.

Under the direction of the area administrator, oversee the daily operations of libraries and learning resources centers in alignment with institutional standards and integrated planning, ensuring equity-minded services support student learning success. Coordinates activities with other divisions and departments to provide synchronized and quality services to students.

CONDITIONS OF EMPLOYMENT

• This position serves District-Wide; applicants may be assigned to any district facility. Work hours and worksite locations are subject to change depending on department needs.
• A six-month probationary period must be successfully completed before the selected candidate is considered a permanent employee of the district.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements and duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

1. Supervise, plan, and oversee the day-to-day technical and public operations aspects of the academic support services, including but not limited to, the learning center, libraries, computer lab(s), math center, writing center, tutoring center, PALS tutoring, Supplemental Instruction program, embedded tutoring, and other learning resources departments and services. This oversight focuses on staffing, classified employee scheduling, workflows, facilities, equipment and space maintenance, and service consistency.
2. Oversee, coordinate, and assess tutoring services, program activities, and other student learning resources; collaborate with the Dean and faculty leaders to develop and maintain tutor trainings that meet accreditation and the certification standards set by national tutoring associations; ensure consistency and quality of services and activities provided; adjust, adapt, and/or reengineer tutoring efforts and student learning resources to address student equity gaps in course success and degrees/certificate completion.
3. Develop and implement technical library services, processes, and systems including acquisition, cataloging, processing, electronic databases, and automation systems in collaboration with librarians.
4. Collaborate.
5. Monitor staffing day-to-day, coordinate adequate coverage as needed; assist in recommending staffing levels and priorities for assigned areas; participate in the hiring processes for full & part-time classified professionals and temporary employees; train, schedule, supervise, and evaluate assigned classified staff and student workers.
6. Develop, monitor, and maintain department budgets in accordance with district policies and procedures; establish processes and/or protocols to manage and maintain categorical and/or District budgets within tutor centers.
7. Coordinate with appropriate personnel to conduct outreach, including presentations, to the District community to encourage the effective use of resources, services, facilities, and equipment associated with academic support services to assist faculty and students in the use of learning resources equipment and technology.
8. Plan, coordinate, and participate in library and learning resources department inventories.
9. Address patron and public concerns pertaining to the academic and learning resources departments; develop and maintain a system to track patron and public concerns; resolve discrepancies between center activities, coordinate alignment of academic support services, and communicate results as appropriate.
10. Attend and participate in various meetings; serve as liaison to District staff and outside agencies on matters related to area issues; participate as a member of related boards and committees to represent the District's interests.
11. Oversee and monitor technical support, maintenance, and updates for public-use technology and learning support systems; recommend and coordinate the purchase and assist in the implementation of new technology; monitor the maintenance of the library, labs, and learning resources facilities.
12. Manage the preparation, and maintenance of detailed, and comprehensive reports, records, and files regarding project budgets, personnel, facilities, student attendance, and activities; prepare and submit a variety of reports required for state and district use; compile information, conduct surveys, and respond to requests for information.
13. Support the area administrator in evaluating and improving operational systems, aligning processes districtwide, ensuring services are student-centered and equity-minded; assists in planning, development, and administration of departmental policies, procedures, and services; implement changes to federal, state, and local policy; analyze and evaluate program compliance updating program as necessary; and participate in program planning and review processes.
14. Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:

1. Methods, practices, terminology, and procedures involved in the operation of the library and learning resources centers.
2. Library terminology, practices, procedures, and systems, including acquisition, processing, cataloging, circulation, and automation.
3. Principles and practices of supervision and training.
4. Office procedures, methods, and equipment.
5. Office productivity computer applications including word processing, spreadsheet, email, and database applications.
6. Library and learning resources-related software and equipment including automation and instructional software.
7. Principles and procedures of inventory and records management.
8. Basic mathematical principles.
9. Basic principles of business letter writing and report preparation.
10. Customer service and public relations methods and techniques.
11. Principles of program planning and program review.

Skills in:
N/A

Ability to:

1. Schedule, coordinate, and chair meetings.
2. Manage conflict between individuals and group members to bring to joint consensus.
3. Learn and apply new information and skills.
4. Analyze fiscal information to develop and maintain budgets.
5. Plan and organize work to meet changing priorities and deadlines.
6. Understand and carry out oral and written directions.
7. Communicate effectively, both orally and in writing.
8. Exercise initiative and independence of judgment and action.
9. Research solutions to problems and new tasks.
10. Prepare reports by gathering and organizing data from a variety of sources.
11. Maintains current knowledge of methods and technologies pertinent to the project(s); conduct, and review research studies, and surveys regarding project constituents, clients, and trends.
12. Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

QUALIFICATIONS AND REQUIREMENTS

Education and Experience:

1. A bachelor's degree (*attach transcript) from an accredited institution; AND
2. Two (2) years of increasingly responsible experience coordinating or providing instructional and non-instructional services to adults in a learning center environment, preferably in a community college; OR
3. An equivalent combination of education, training, and/or experience.

***To ensure a fair and compliant screening process, application materials must only include minimal personal information. Application materials must not include your date of birth, Social Security number, photographs, URLs, QR codes, LinkedIn profiles, or any other embedded links directing to personal information or external websites. The only exception applies to transcript documents where certain information may appear by default. Application submissions containing any of the above items will be marked as incomplete and will not be considered***

Licenses and Certifications:
Travel will be required for this position between District locations. Incumbent will be responsible for securing transportation to assigned locations.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

Incumbents work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents may interact with staff, students, and/or the public in interpreting and enforcing departmental policies and procedures.
BENEFITS DEPEND ON JOB CLASSIFICATION:

MSJC offers benefits to permanent, full-time and part-time employees. Detailed information is provided during employee New Hire Benefits Orientation.

To review the Benefits Summary, click