Supervising Systems Analyst

Salary : $150,856.38 - $183,366.88 Annually
Location : 375 Beale St # 600, San Francisco, CA
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: AG-2026-5T007-ISO.6
Department: Information Services Operations
Opening Date: 10/29/2026
Closing Date: 11/20/2026 5:00 PM Pacific

Description
The Air District is seeking a Supervising Systems Analyst to join the Infrastructure & Operations Section of the Information Services Division. This is an open recruitment for one (1) full-time, represented position.

Under the general direction of the Manager of Infrastructure & Operations, the incumbent will supervise the Infrastructure & Operations Team, providing critical IT services and support to software development teams and program areas advancing air quality science and engineering. The incumbent will oversee key IT infrastructure projects, ensure operational excellence, and drive strategic initiatives to modernize the district's technology landscape.

This role requires thorough knowledge of IT operations and best practices. Key responsibilities include creating and improving operational support processes, ensuring excellent customer service, and delivering reliable and innovative IT solutions.
DISTINGUISHING CHARACTERISTICS
This is the supervisory level in the systems analyst series. This class provides both supervision and technical expertise to management and in support of the Air District's goals and objectives. Incumbents are responsible for accomplishing program goals and objectives within policy guidelines.

This class is distinguished from the Manager level in that the latter has overall managerial responsibility for assigned programs and staff, and for all defined function areas.

SUPERVISION RECEIVED AND/OR EXERCISED
Supervision is provided by a manager. Responsible for direct supervision of staff.

Examples of Duties for this Position

The following duties are typical for jobs in the class. They are for illustrative purposes only and do not reflect the full scope of job duties.

Assigns, supervises, reviews, and evaluates the work of staff.

Participates in the staff selection, prepares performance evaluations, and provides training and professional development for assigned staff.

Oversees the design, implementation, and maintenance of complex IT systems, including hardware, software, and network infrastructure.

Ensures system performance, reliability, and security through proactive monitoring and maintenance.

Oversees IT projects from inception to completion, including defining objectives, timelines, and resource requirements.

Coordinates with stakeholders to ensure project deliverables meet organizational needs.

Develops and enforces IT policies, procedures, and best practices to enhance operational efficiency and compliance.

Stays current with industry trends and recommends updates to policies and systems.

Provides high-level technical support to resolve complex IT issues.

Oversees the escalation process and ensures timely resolution of critical incidents.

Assists in developing the IT budget, including forecasting costs for hardware, software, and services.

Evaluates and procures IT solutions, negotiating contracts and managing vendor relationships.

Coordinates with other departments to identify IT needs and deliver appropriate solutions.

Prepares and delivers reports, presentations, and technical documentation.

Oversees the implementation of DevOps practices, including CI/CD pipelines and infrastructure automation.

Ensures efficient deployment processes and reduces operational overhead through automation.

Implements and enforces cybersecurity policies to protect organizational data and systems.

Ensures IT systems comply with relevant regulations and standards.

Performs other related duties as assigned.
Minimum Qualifications

The items listed below are the minimum requirements for this classification.

Bachelor's degree from an accredited college or university in computer science, information technology, or a closely related field and four years of experience in systems analysis, design, and IT project management, including at least two years in a leadership or supervisory role.

Any combination of education and experience that provides the necessary qualifications will be considered.

Desirable Qualifications
The ideal candidate will possess a combination of technical expertise, leadership experience, and operational knowledge relevant to enterprise information technology environments. Candidates should also demonstrate deep technical expertise in at least one of the following technical domains: Microsoft and Cloud Technologies, or DevOps, Automation, and Infrastructure and Platform Services.

Examples of desirable qualifications include:

Technical Leadership and Operations

• Experience leading or serving as a senior technical contributor in an enterprise IT operations, infrastructure, platform engineering, or systems administration environment.
• Experience supervising, mentoring, or providing technical leadership to professional technical staff.
• Experience supporting production technology environments and leading complex troubleshooting and escalation efforts.
• Experience developing operational processes, standards, documentation, and best practices.

Microsoft and Cloud Technologies

• Experience administering enterprise Microsoft technologies such as Windows Server, Active Directory, Entra ID, Microsoft 365, Intune, Azure, or comparable cloud and infrastructure platforms.
• Experience supporting identity and access management, endpoint management, messaging and collaboration systems, cloud services, networking, and security technologies.
• Experience planning and performing system upgrades, patch management, backup, recovery, and operational continuity activities.

DevOps, Automation, Infrastructure and Platform Services

• Experience supporting or implementing DevOps, automation, infrastructure-as-code, continuous integration/continuous delivery (CI/CD), monitoring, or related operational practices.
• Experience supporting software development teams, application hosting platforms, analytics environments, or cloud-native services.
• Experience designing or implementing solutions that improve reliability, scalability, security, and operational efficiency through automation and standardization.

Communication and Collaboration

• Strong analytical, organizational, customer service, and interpersonal skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Ability to establish and maintain effective working relationships in a diverse and collaborative environment.
• Ability to adapt to changing priorities and organizational needs.

Preferred Certifications

Industry certifications related to cloud technologies, systems administration, cybersecurity, networking, endpoint management, project management, or related disciplines.

LICENSES AND CERTIFICATIONS:
None.

OTHER REQUIREMENTS

Must be able to work standby and receive callback assignments outside of regular work hours.

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical demands:

Some positions in this classification may require the following:

• Sitting for long periods of time and walking and/or standing is only required occasionally.
• View computer screens and type for prolonged periods of time.
• Occasionally be required to lift up to 50 pounds, with assistance.

Working conditions:

• Work is primarily performed in a typical office environment.
• May include on-site support as needed.
• Occasional travel to support satellite sites.
• Work requires occasional after-hours or weekend support.

This classification specification outlines the general nature and level of work performed. It is not a complete list of all duties and responsibilities.
How to Apply & Selection Criteria
How to Apply
Interested individuals must submit a completed Air District application and responses to the supplemental questionnaire by 5:00 p.m. on Friday, November 20, 2026. Resumes are encouraged, but not mandatory, and will not be accepted in lieu of the required application materials. Applications are accepted online; please visit our website at www.baaqmd.gov/jobs to apply. Postmarks, faxes, and e-mailed applications will not be accepted.

Except as requested in this announcement, do not include any additional documents, such as letters of recommendation, performance evaluations, work samples, etc. They will not be considered.

Supplemental Questions Instructions
Individuals who apply for this position must respond to each of the required supplemental questions. Applications must be received by the Human Resources Office no later than the time and date specified in this vacancy announcement. The responses to the supplemental application questions will be used in accordance with the procedures indicated under the Selection Criteria section.

Please limit your responses to no more than one page (500 words) per question. Do not combine your responses or reference your application, resume, or any other requested documentation that you have included with your application packet to answer a question. This information will be evaluated as is and may be used to determine those applicants with the most directly related experience, education, and training to continue in the selection process. It is very important to provide a concise, clear, legible, complete response to each question.

Selection Criteria
Selection may be based upon a competitive examination consisting of a written exercise, interview, or combination of the two. Depending on the number of qualified applicants, an application screening and/or panel interview may be used to determine the most qualified applicants.

The Air District may hire from this recruitment process to fill future vacancies occurring within the next 18 months.

For a list of the full benefits, please click
01

Describe an example where you designed and implemented a complex role-based access control (RBAC) structure. What requirements did you need to address, how did you organize roles and permissions, and what considerations influenced your design?
02

Describe a significant technology modernization, automation, or operational improvement initiative that you personally led or played a major role in implementing. In your response, please address the following: (A) What business or technical challenge was being addressed? (B) What alternatives were considered and how was the final approach selected? (C) What was your role in planning, implementation, stakeholder engagement, and communication? (D) What obstacles or resistance did you encounter and how did you address them? (E) What were the measurable outcomes, lessons learned, and any follow-up improvements that resulted from the initiative?
Required Question