Description Position at New York City Transit
JOB INFORMATION:
Title:
Superintendent, Operations Control Center
Authority:
TA
Department:
Subways
Division/Unit:
Service Delivery/Rail Control Center
Location:
Midtown West, Manhattan
Hours:
Various
Reporting Manager (if Applicable)
Desk Superintendent
Deadline (if Applicable)
11/17/2026
Compensation:
$136,460 (Grade F)
Internal posting, MTA Employees only.
POSITON SUMMARY:
The Operations Control Center (OCC) is the operational heart of the New York City Subway - the command hub that keeps millions of riders moving every day. As part of Subways' Division of Service Delivery, the OCC oversees real-time train operations, coordinates emergency and incident response, and manages systemwide service adjustments across all subway lines.
This fast-paced, 24/7 environment is central to the safe and reliable movement of customers and plays a critical role in supporting maintenance, capital work, and service planning. Joining the OCC means stepping into one of the most essential and dynamic areas of NYC Transit, where your work directly impacts the daily experience of 5.6 million riders.
We are seeking motivated professionals who thrive under pressure, value teamwork, and want to contribute to the mission of keeping New York City moving.
RESPONSIBILITIES:
• Safely lead and coordinate response during emergencies, including directing planned and unplanned removal and restoration of third rail power system-wide when required.
• Manage daily operations within the Operations Control Center (OCC) to support safe, reliable, and on-time subway performance.
• Utilize advanced OCC technology and systems to monitor service and make informed operational decisions.
• Follow established communication protocols and provide timely notifications to NYCT divisions, departments, and external agencies during incidents and emergencies.
• Oversee the safe and timely implementation, operation, and completion of all scheduled General Orders, Signal Bulletins, and Special Operations.
• Lead and coordinate decision making for the safety and wellbeing of our customers, including the timely developing of plans to get or keep customers and personnel out of harm's way.
• Coordinate the Random/Recheck Drug Testing Program in compliance with NYCT procedures.
• Direct fan plant operations to support system ventilation and safety needs.
• Conduct comprehensive investigations of incidents and prepare required reports and documentation.
• Supervise, monitor, and evaluate the performance of OCC supervisory staff and provide coaching and direction as needed.
EDUCATION AND EXPERIENCE:
1) A baccalaureate degree from an accredited college with a major in Transportation Management, or a related field and a minimum of five (5) years' experience of which two (2) years must have been in a managerial/supervisory capacity - OR -
2) A satisfactory equivalent of education and experience.
DESIRED SKILLS:
- Knowledge of Service Delivery/RTO policies and procedures for operating titles/equipment within the Division.
- The ability to coordinate routine activities and emergency responses performed by the Operations Control Center.
- Comprehension of General Signal Arrangement Prints, Third Rail Power Prints and Emergency Ventilation Fan operations.
- Knowledge of ATS/CBTC, ITRAC, String line Charts, General Orders, Service Delivery diversion operations/strategies.
- Excellent verbal and written communication skills.
- Proficiency with computer software and applications.
SELECTION METHOD
Based on evaluation of education, skills, experience, interview, and written assessment.
All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.
OTHER INFORMATION
Appointment may be at a comparable level to current level of selected candidate. (If necessary)
As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.
For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
APPLICANTS MUST BE IN A PERMANENT NYCT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT.
