OVERVIEW:The Student Services Manager will report directly to the [HIRING MANAGER TITLE] and will provide professional support services to prospective and current Year Up United students. The Student Services Manager is responsible for monitoring and supporting students' success throughout the program by assessing external readiness factors and intervening as appropriate to assist with barrier mitigation and reduction. This role includes direct case management support of students, building internal program capacity for student services, and expanding access to external resources for delivering counseling and related social services.
To be successful in this role, you will be an experienced social work professional who thrives in fast-paced, dynamic environments. You will be skilled at working in a multidisciplinary setting while also being comfortable testing new infrastructure, providing feedback, and participating in conversations about program growth and how to best support our students and interns. In addition, you will maintain the highest levels of confidentiality and ethics, and possess an ability to communicate with and relate to diverse audiences.
In keeping with Year Up United values, the Student Services Manager will also have the opportunity to interact with students as a coach, group facilitator, and advocate, participating in creating and sustaining a positive educational environment, with trust among students, staff and site leaders.
KEY RESPONSIBILITIES:Program Enrollment and On-boarding- Participate in prospective student engagement activities to identify students who will be successful in the Year Up United program
- Conduct one-on-one interviews and assessments of prospective students to assess readiness and Year Up United's ability to support them through the program
- Conduct Onboarding Student Support Plan interviews and written plans for conditionally accepted students
- Collaborate with site-based staff to address student needs and barriers by sourcing community supports and referring students to resources (e.g. healthcare, childcare, legal representation)
- Other duties as assigned
Direct Services- Build relationships with students through individual meetings, group sessions, and by being a visible presence on site and/or virtually
- Provide one-on-one crisis intervention to assess student and intern needs, stabilize, and provide a Barrier Reduction Support Plan connecting students to appropriate available resources
- Document student/intern interactions, case management work and referrals in the organization's database tracking system
- Develop and facilitate supportive or psycho-educational and community resource groups (e.g. benefits enrollment, wellness, life skills, prevention groups) as needed
- Program Development and Functional Team Support
- Participate actively as a member of the Students Services team, contributing ideas and recommendations for improving programming and processes based on student needs and staff experiences
- Manage Student Services interns (BSW, MSW) supporting the site, and direct their work as needed. Provide supervision for licensure as needed
- Represent Student Services in weekly site level meetings to discuss the progress of students and interns, and to develop interventions and provide direction, as appropriate
- Serve as a consult for staff as they support students and interns through Program
- Make recommendations to the Year Up United STS team to strengthen partnerships for student support services offered on-site and off-site
Partnership Development & Capacity Building- Initiate and manage the building of new relationships with community-based organizations and social service agencies to address student needs. Develop, steward, and enhance existing relationships
- Make recommendations to Year Up United Student Services team, site leadership, and college partners to improve collaborative experiences for the student support services offered on-site and off-site
Site Team/Learning Community Member - Serve as a member of a learning community (LC), supporting student programming and program facilitation on a weekly basis
- Participate in staff meetings and trainings and complete LC required tasks
- Develop supportive and trusting relationships with students and act as a tertiary level of support for all students by consistently interacting with the learning community programmatic activities
QUALIFICATIONS:- 2-4 years of experience preferred, specifically as an advocate or case manager for historically underserved and disenfranchised individuals, particularly young adults
- Master of Social Work degree from an accredited school of social work is strongly preferred (the ability to secure the SIFI certification is required in order to manage Student Services MSW interns)
- Knowledge and understanding of crisis intervention protocols and modalities
- An existing network of contacts within, and extensive knowledge of the social services resources available in the local region
- History of cultivating relationships and building alliances with agencies and schools
- Proficient in professional case management documentation with skills in creating support plans and capturing clear written case notes
- Strong organization and time management skills
- Effective communication skills and the ability to connect with people from a variety of lived experiences
- Experience with facilitation and instruction in group environments
- Uphold company core values in all interactions
- A proven passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United
- Understanding of the Opportunity Divide and its drivers
- Commitment to diversity, equity, and inclusion
Salary Range: $80,168 - $82,000
#LI-HybridWORKING AT YEAR UP UNITED:Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state*) where Year Up United operates. For a list of eligible locations, please visit: https://www.yearup.org/job-training/locations
*Approved proximate states where Year Up United operates are: Connecticut, Indiana, New Hampshire, New Jersey, South Carolina and Virginia.
COMPENSATION & BENEFITS:- Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate's skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
- Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
- Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
** This is an exempt role (paid on a salaried basis). **
