6+ years of experience in strategy, operations, product management, or business analysis, preferably in fintech/startups
Proven track record of managing cross-functional projects from concept to execution
Strong product management skills, including requirements gathering and user story writing
Excellent analytical and problem-solving abilities to structure ambiguous business challenges
Experience using data to assess business performance and identify improvement opportunities
Strong communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Familiarity with SQL, business intelligence tools, or process automation is a plus
Responsibilities
Identify new business opportunities and optimize existing products for growth
Translate business objectives into actionable project plans and success metrics
Evaluate and improve existing business processes and operational workflows
Lead cross-functional initiatives from problem identification to post-launch evaluation
Collaborate with stakeholders to define requirements and align project priorities
Use data insights to build business cases and prioritize initiatives
Manage project timelines and stakeholder communications to ensure successful outcomes
Design scalable operational processes to enhance efficiency and customer experience
Benefits
Flexible Paid Time Off
Comprehensive health benefits including medical, dental, and vision insurance
401(k) plan with matching contributions
Paid Family Leave
Annual wellness and work-from-home subsidies
Employee referral program
Remote-first culture with a downtown office location
Full Job Description
Job Summary
The Manager, Strategy & Operations drives business growth through operational efficiency, strategic execution, and cross-functional project leadership. This role identifies opportunities to improve processes and performance, translates business needs into actionable requirements, and leads initiatives from initial discovery through implementation and ongoing optimization. The ideal candidate is a data-driven, hands-on operator with strong product management skills who can navigate ambiguity, bring structure to complex problems, and partner effectively across Product, Engineering, Risk, Compliance, Finance, Marketing, and other functions to deliver measurable business outcomes.
Key Responsibilities:
Identify new business opportunities, optimize existing products, and evaluate business performance to uncover opportunities for growth and operational improvement
Translate business objectives into clear project plans, product requirements, user stories, and success metrics
Evaluate existing business processes, products, and operational workflows to identify inefficiencies, bottlenecks, and opportunities for optimization
Own cross-functional initiatives from problem identification and requirements gathering through prioritization, development, testing, launch, and post-launch evaluation
Partner with business stakeholders, Product, and Engineering to define requirements, align priorities, resolve dependencies, and ensure solutions meet business needs
Use data and business insights to develop recommendations, build business cases, and prioritize high-impact initiatives
Manage project timelines, deliverables, and stakeholder communications to ensure initiatives remain on track and deliver intended results
Design and implement scalable operational processes that improve efficiency, customer experience, and business performance
Monitor the performance of implemented solutions, measure results against defined success metrics, and identify opportunities for continued optimization
Collaborate with Risk, Compliance, Finance, Marketing, and other teams to ensure initiatives align with business objectives and operational requirements
Ideal Candidate Will Have:
6+ years of experience in strategy, operations, product management, business analysis, management consulting, or a high-growth fintech/startup environment
Demonstrated experience managing cross-functional projects and driving initiatives from concept through execution
Strong product management skills, including requirements gathering, writing user stories, defining acceptance criteria, prioritizing work, and coordinating with technical teams
Strong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured plans and actionable recommendations
Experience using data to evaluate business performance, identify improvement opportunities, and measure the impact of initiatives
Excellent communication, stakeholder management, and project management abilities
Ability to manage multiple priorities, work independently, and drive results in a fast paced environment
Prior fintech, payments, lending, or financial services experience is highly preferred
Experience with SQL, business intelligence tools, process automation, or workflow optimization is a plus
Benefits & Perks:
Flexible Paid Time Off
Health Benefits with generous medical, dental and vision insurance plans
401(k) with matching contribution
Paid Family Leave
Annual Wellness & WFH Subsidies
Employee Referral Program
Remote first culture with convenient downtown office in the heart of the city
