Strategy & Operations Manager

DoorDash

$136K — $200K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking)
  • Ability to manage business partner performance and leverage insights for improvement
  • Capable of structuring undefined problems independently and using data for decision-making (SQL/Excel).
  • Curious and entrepreneurial mindset; skilled at prioritizing in ambiguous settings.
  • Flexibility to navigate between strategic planning and ground-level execution, demonstrating ownership of outcomes.

Responsibilities

  • Establish the Account Management function for LCSP, including frameworks for partner engagement and performance incentives.
  • Develop a strategy for efficient onboarding of partners as the network scales.
  • Oversee immediate onboarding and sales while planning for future function expansion.
  • Serve as the main DoorDash contact for LCSP entrepreneurs post-launch.
  • Collaborate with operations teams to enhance partner performance and business health.
  • Utilize knowledge of DoorDash's ecosystem to assist partners by coordinating with various support functions.

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits and commuter benefits match
  • Paid time off and sick leave as per local laws
  • Comprehensive medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance and mental health programs
Full Job Description
About the Team

LCSP is DoorDash's entrepreneur-led fleet model: independent partners hire, train, and manage courier fleets that fulfill DoorDash orders. The program has proven product-market fit and is now scaling with a path toward a much larger network. This hire would stand up the Account Management function for LCSP and own the strategy for bringing partners in at scale.
About the Role

For this role the Manager would be the person who builds the Account Management function - not just covering a book of partners, but designing how DoorDash sources, onboards, and manages LCSP entrepreneurs as volume grows. In the near term that includes overseeing entrepreneur onboarding and recruitment of business partners. In the longer-term the goal is to build those out as their own functions, with AM remaining the owner of the ongoing partner relationship.

The primary responsibilities include:
  • Stand up Account Management for LCSP: cadences, partner health, performance incentives, and the playbook for a scaling
  • Own the strategy for onboarding partners - how we find, launch, and ramp without the process breaking as we scale
  • Oversee onboarding and sales in the near term, with the mandate to build that function out over time
  • Be the primary DoorDash counterpart for LCSP entrepreneurs after launch
  • Partner with operators on performance, business health and incentive outcomes
  • Use DoorDash ecosystem knowledge to unblock partners, pulling in S&O, product, support, and legal as needed. You will report to the Senior Manager on our Local Commerce Service Provider (LCSP) team in our Dasher & Logistics organization.
You're excited about this opportunity because you will...

Be responsible for your own book of work as well as designing how its managedBuild scalable solutions with our partners - we want to build with them and leverage their professional expertise and feedbackBe part of a flat structure and pave the way for LCSP expansion Learn how the logistics business within DoorDash works from being in the weeds to the high level objectives
We're excited about you because...
  • You have 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking).
  • You know how to manage Business Partners, their performance, and can turn their insights into ways we can improve
  • You can take a vague, undefined problem and structure it yourself - without waiting for a framework - and use data to decide what to do (comfortable with SQL/Excel).
  • You are curious and entrepreneurial, and you channel that drive into smart bets and clear priorities in zero-to-one environments.
  • You can flex between high-level strategy and ground-level execution, and you take true ownership of outcomes - you make the calls and are accountable for how they turn out, not just for supporting the work.

We expect this position to be filled by 11-14-2026

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:
  • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
  • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).


The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000-$200,000 USD

Similar Jobs

More Jobs at DoorDash

More Business Services Jobs

  • Branch Vice President
    $150K — $250K + $30K bonus + equity, medical, dental, vision, life, std/ltd, auto allowance, *
    Just Rite Equipment / DuraServ
    South Windsor, CT 06074 (Capitol County)
  • Branch Vice President
    $200K — $500K++ $30K bonus + equity, medical, dental, vision, life, std/ltd, auto allowance, *
    Casco Dock & Door / DuraServ
    West Sacramento, CA 95691 (Yolo County)
  • Branch Vice President
    $150K — $250K + $30K bonus + equity, medical, dental, vision, life, std/ltd, etc. *
    Southern Dock Products / DuraServ
    Oklahoma City, OK 73111 (Oklahoma County)
  • Director of Business Development
    $130K — $150K *
    Warren Whitney
    Richmond, VA 23226 (Henrico County)
  • Risk Manager
    $130K — $140K *
    Cal State Long Beach
    Long Beach, CA 90802 (Los Angeles County)

Find similar Strategy & Operations Manager jobs: