Via

Strategy & Operations Lead, Citymapper

Via • $85K — $115K *
New York, NY 10025In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a leadership role within operations or analytics
  • Strong understanding of data strategy and quality control
  • Demonstrated ability to lead and mentor teams effectively
  • Excellent project management and organizational skills
  • Proficient communicator able to engage across technical and non-technical teams

Responsibilities

  • Lead a team of Data Analysts, ensuring high data quality and continuous improvement
  • Own data strategy for web and mobile products in designated region
  • Collaborate with cross-functional teams to enhance product delivery and user growth
  • Partner with engineers to streamline workflows and improve tools
  • Transform complex datasets into actionable insights for product development

Benefits

  • Generous and comprehensive benefits package
  • Free medical plans
  • 401K matching program
  • Equity opportunities
Full Job Description
As Strategy & Operations Lead at Citymapper, you will lead a talented team of Analysts, the driving force behind Citymapper's data quality. This is a hands-on, leadership-first role: you'll coach and develop your team, jump in to remove blockers, and build the conditions for them to do their best work. Sitting at the intersection of product, engineering, and commercial, you will keep the team focused on what the business needs - and make sure the work doesn't stop at data quality, but feeds into how Citymapper improves and grows.

About the Role
  • Lead a high-performing team of Data Analysts, setting a high bar for data quality, mentorship, and continuous improvement
  • Own the data strategy and quality for your region across Citymapper's web and mobile products, ensuring millions of users can rely on us every day
  • Partner with product, engineering, and operations teams to support product development, delivery, customer success, and user growth
  • Collaborate with engineers to improve tools, automate workflows, and build scalable systems that grow with the business
  • Turn complex datasets into actionable insights that guide decisions and drive improvements across the product

Who You Are
  • An experienced people leader: you know how to motivate, give good feedback, and create an environment where people do their best work
  • You bring at least 4 years of experience in an operational, technical, or generalist role - someone who's used to juggling competing priorities, working across functions, and finding a way forward even when the path isn't obvious
  • Technically comfortable: you can engage with data and product work, dive into new topics, and earn your team's trust without needing to be the most technical person in the room
  • Strong project management skills: you keep a lot of moving parts organised without losing sight of the details.
  • A clear communicator who builds trust quickly across functions: equally at ease in an engineering discussion as a commercial one.
  • Bonus points if you have experience working with data, Python, and/or common transit data formats (GTFS, TransXChange, SIRI, HAFAS, etc.), but it's not a must. Curiosity and the drive to learn will always matter more to us than matching every line of the job spec.

Compensation and Benefits
  • Salary Range: $85,000-$115,000. Total compensation also includes equity. Final salary will be determined by the candidate's experience, knowledge, and skills.
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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