Job DescriptionStrategic Program Manager - RemoteJob DescriptionThe Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.
Job Responsibilities- Defines and implements governance and controls acrossthe program, including but not limited to: status reporting, risks andissues management and reporting, stakeholder engagement and reporting,other routines and artifacts as required in order to control the program
- Extensive problem-solving skills, with the fortitude todrive resolutions to a close
- Extensive knowledge of service delivery models focusedon continuous improvement and adapting to the changing landscape of theservice industry.
- Monitors and manages the program level milestones,risks, issues, and decisions
- Drives decision making processes where and whenappropriate
- Works with leadership and technical leads to staff andresource the program appropriately
- Escalates and drives program level issues resolutionand risk mitigation
- Responsible for managing all budgeting, forecasting andprogram financials to meet financial expectations as outlined in theprogram
- Responsible for managing program level procurementreporting and visibility
- Ensure roles and responsibilities are defined and alignto staffing plans
- Responsible for end-to-end program delivery and quality
- Drives stakeholder engagement to ensure appropriatelevel of communication and decision making for the program
- Creates executive reporting, and delivers the reportsto the appropriate executive stakeholders, as defined by the program
- Ensures the program is aligned to the statement ofwork.
- Works with the appropriate leadership and team membersto define the statement of work and any changes
- Monitors and assesses customer satisfaction, quality,and profitability.
- Project managers assigned to the program will report tothe program manager
- Coaches and mentors the PMs and other team members asneeded, to achieve the optimal productivity and highest quality ofdeliverables.
- Creates and manages long term goals for the program orportfolio of projects.
- Responsible for ensuring the successful onboarding andoffboarding of program resources
- Acts as a liaison between program staff and uppermanagement/executives
Qualifications- Bachelor's Degree in Arts/Sciences (BA/BS) RelatedField required
- A minimum of 10 years' progressive experience in arelated field required
- Minimum of 5 years active Program Management experience
- Minimum 10 years of Project Management experience
- Experience working with Financial Customers
- One to three years prior sales/business developmentexperience is preferred
- Salesforce CRM software experience
- Experience managing, tracking, and forecasting thefinancials and budgets for large scale programs
- Understands expectations and reporting requirementsneeded to provide the level of visibility and clarity on the financialhealth of the program
- Excellent understanding of the contract process
- Able to manage contract modifications, control theimpact to a program, and take the lead for negotiations on contract scope,cost, and schedule
- Good understanding of Supply Chain processes
- Ability to work independently and aggressively track toprogram timelines
- Strong team skills
- Strong communication skills (written, verbal, andpresentation)
- Project Management Professional (PMP) certificationthrough Project Management Institute (PMI) preferred
- Experience working multi-site (global environments) isa plus.Ste
