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Position SummaryEntrega is seeking a highly structured and execution-driven Strategic Program Manager to support the Director of Service Performance Management (SPM) in planning, orchestrating, and driving cross-functional strategic initiatives across the organization.
This role owns Corporate Initiative Management (CIM) programs and serves as the execution engine for the SPM initiative portfolio. The Strategic Program Manager will translate executive priorities into structured implementation plans, enforce governance cadence, track performance milestones, and ensure enterprise-level initiatives move from strategy to disciplined execution.
This is not a traditional project management role. This is a transformation execution role responsible for driving clarity, accountability, and measurable outcomes across functions.
This position is primarily in-office to enable close collaboration with executive leadership and cross-functional stakeholders.
ResponsibilitiesThis description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of responsibilities. Role scope may evolve as the organization scales.
- Corporate Initiative Management (CIM)
- Lead cross-functional strategic initiatives sponsored by executive leadership
- Translate high-level objectives into structured program roadmaps and milestones
- Drive implementation of operating model enhancements, governance rollouts, and performance frameworks
- Coordinate stakeholders across Service Delivery, Resource Operations, HR, Finance, and Client Services
- Identify execution risk early and escalate when accountability stalls
- Ensure initiatives are completed with measurable adoption and impact
- SPM Portfolio Planning & Governance
- Maintain and manage the SPM initiative roadmap
- Establish structured cadence for initiative tracking and reporting
- Develop dashboards and executive-ready visibility into program status
- Monitor interdependencies across SPM functions (Resource Operations, HR Operations, Delivery Systems, etc.)
- Reinforce governance standards and structured execution discipline
- Execution Architecture & Operational Structuring
- Convert ambiguous executive concepts into actionable implementation frameworks
- Develop playbooks, governance documentation, and rollout artifacts
- Design accountability matrices and milestone tracking systems
- Support the Director of SPM in prioritizing initiatives based on organizational impact
- Ensure initiatives align with margin discipline, utilization performance, and structural integrity
- Cross-Functional Leadership & Influence
- Facilitate structured decision-making across senior leaders
- Hold stakeholders accountable to agreed-upon milestones
- Drive clarity in roles, responsibilities, and execution sequencing
- Support change adoption and communication planning
- Serve as a trusted operational partner to the Director of SPM
QualificationsThe following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.
- 7-12+ years of experience in program management, enterprise transformation, consulting, or operational leadership roles
• Demonstrated experience leading cross-functional strategic initiatives
• Experience in professional services or consulting environments strongly preferred
• Strong systems-thinking and structured problem-solving capability
• Experience building governance frameworks, rollout plans, and executive dashboards
• High comfort operating in ambiguity and driving clarity
• Strong executive communication skills
• Financial acumen and understanding of margin and utilization dynamics preferred
• Bachelor's degree in Business, Operations, Engineering, or related field required
• MBA or advanced leadership credentials preferred
Performance ProfileThis is a high-impact execution role within a performance-driven organization. The Strategic Program Manager serves as the structural accelerator for Service Performance Management and ensures enterprise initiatives translate into disciplined, measurable results.
Successful candidates will demonstrate:
- Strong executive presence and credibility
• Structured, systems-oriented thinking
• Comfort challenging senior stakeholders constructively
• High accountability for initiative outcomes
• Ability to manage complexity across multiple workstreams
• Relentless focus on execution discipline
Compensation & BenefitsThis role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.
We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees' well-being.
