Job DescriptionResponsibilitiesAbout the role: You will continuously strengthen current dealer relationships and improve vehicle protection contract count through consistent, approved training activities. You will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. You are expected to deliver results as an F&I expert and trusted advisor to generate contracts through product knowledge, industry knowledge, and training demonstrations. You will become an integral part of the value we bring to our GM dealers, as we provide real world retail experience and training from automotive professionals like you!
In this role you will: - Provide tailored F&I training for dealers in collaboration with field account representatives on GM Protection products, menu & interview process, and systems.
- Support new dealership launches, new F&I Manager training, service claims processes, overcoming objections, and business development.
- Maintain effective communication with dealers and appropriate internal partners.
- Be self-motivated with an ability to work both independently and collaboratively to drive change.
- Be mobile as this role is fully remote and may travel up to 90% of the time to dealership training assignments.
QualificationsWhat makes you an ideal candidate? - In-dealership one-on-one observation, role plays, and menu training
- Model and refine GM Financial F&I sales process with dealer and customers to increase effectiveness, compliance, and demonstrate profit potential and customer satisfaction
- Provide guidance on effective turnover processes between Sales and F&I, customer interview, menu presentation, and closing techniques
- Train Finance departments on protection products as necessary
- Maintain effective communication with appropriate internal partners and positive relationships within all areas of the dealership
- Demonstrate best practices of available reporting tools and dealer-facing systems (without working in dealer systems, printing documents, or customer signatures)
- Collaborate with the dealer's assigned Account Manager - Protection to achieve key performance criteria, incorporating upfront expectations, meeting dealership objectives, and communicating ongoing progress, successes, challenges, and opportunities
- Complete daily and weekly progress reports, utilize the internal CRM system, and communicate with Strategic Sales leadership
- Promote a culture of teamwork, excellence, and integrity
- Perform other duties as assigned
- Conform with all company policies and procedures
- Long-term mobility is beneficial for career development and advancement within the sales organization at GM Financial
Experience:- Bachelor's Degree strongly preferred, or extensive relevant experience preferred
- In-dealership F&I experience strongly preferred
- A proven track record of quality sales performance and client satisfaction preferred
Candidates should demonstrate:- Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
- Understanding of responsible AI use, including ethics and data protection
Working Conditions: - 90% travel required within the contiguous United States, with the rare but possible need for weekend travel
- Ongoing mobility with willingness to relocate preferred
- Responding to dealer communications outside of normal business hours
- Must be able to operate a motor vehicle (company or rental) for traveling from one work location to another access to a major airport
The base salary for this role is: USD $90,000 to $95,000
At GM Financial, we strive for equality in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience and education.
This role is eligible to participate in performance-based incentive plans. Full-time employees are eligible to participate in health benefits on day one of employment.
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility; this role is eligible for phone/internet allowance
Work Life Balance: This is a field-based role, independent scheduling but face-to-face role meeting with multiple dealerships daily.
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