Strategic Customer Success ManagerRaspberry AI • Dumbo, Brooklyn, NY • Hybrid (1 day/week in office)The RoleRaspberry AI is looking for a Strategic Customer Success Manager to own and grow our most important enterprise relationships - $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done.
You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category.
This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise - partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.
What You'll Do- Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal
- Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks
- Drive AI adoption across complex, matrixed organizations - navigating multiple business units, stakeholder layers, and change management challenges with confidence
- Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives
- Identify and close expansion opportunities in close partnership with the Account Executive team
- Proactively monitor account health, surface churn risks early, and own resolution with urgency
- Become a trusted domain expert on AI-assisted creative workflows - advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes
- Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap
- Represent Raspberry at customer sites and industry events; periodic travel required
What We're Looking ForMust-Haves- 5-8+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
- Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts - you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions
- Proven experience driving AI or enterprise software adoption inside complex, matrix organizations - you know how to build champions, navigate change resistance, and move large institutions forward
- Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike
- Executive-level communication skills - polished, concise, and credible in any room
- New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week
Bonus Points- Background in fashion, apparel, luxury, or the broader creative/design industry - you've worked inside or alongside design teams and understand their tools, pressures, and workflows
- Experience with generative AI tools, creative technology platforms, or AI workflow enablement
- Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful)
- Experience working with global brand portfolios or multi-brand holding companies
Benefits- Competitive salary and equity options
- Unlimited PTO
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunity to work on cutting-edge AI technology with a high-impact team
- Fully remote with a supportive company culture
- Be part of a rapidly growing company with significant growth potential
Compensation- The base salary range for this role is $170,000 - $180,000 annually, with a 25% variable component - bringing total on-target earnings to $212,500 - $225,000. This position also includes equity.
