Full Job Description
WHAT YOU'LL DO AT H1
As a Strategic Client Partner, you will be a member of the H1 Account Team helping support Eli Lilly. You will develop deep, trusted relationships with stakeholders at Eli Lilly, serving as the primary point of contact and product expert for H1's suite of products used by Eli Lilly. Deeply embedded in your client's organization. You will be responsible for the success of H1's products at Eli Lilly which is measured by Eli Lilly's satisfaction with H1's products, renewal of the contracts of H1's products, and expansion to using additional H1 products.
You will:
- Build trusted, consultative relationships with mid-level and c-suite stakeholders across different departments at Eli Lilly.
- Proactively monitor accounts for risk signals, including low adoption, stakeholder turnover, or competitive activity, and develop mitigation plans to protect against churn.
- Execute multi-stakeholder account strategies that drive retention, renewal readiness, and expansion, identifying and progressing ARR and Services upsell opportunities across therapeutic areas, and geographies.
- Support Executive Business Reviews by contributing account health insights, product utilization data, and strategic expansion narratives that demonstrate H1's value.
- Become a deep product specialist in H1's product suite staying current on new features, use cases, and the evolving landscape of clinical trial data needs to credibly advise customers and internal teams.
- Translate customer feedback and unmet needs to shape H1's product roadmap.
- Partner with other members of the Account Team (Account Director, Customer Success Managers, and Implementation Managers) to ensure seamless onboarding, ongoing engagement, and escalation support.
ABOUT YOU
You are a strategic, human focused professional who thrives at the intersection of data, life sciences, and building deep trusted relationships. You bring credibility and confidence when engaging stakeholders at Eli Lilly, while representing H1's values.
REQUIREMENTS
- 7+ years of experience working at Eli Lilly in R&D, Medical Affairs, or Commercial.
- Familiarity with how Eli Lilly uses and adopts technology.
- Strong relationship-building skills, with demonstrated ability to develop trusted partnerships at both the mid-level and C-suite stakeholder level.
- Ability to work cross-functionally with Customer Success, Product, Implementation, and Legal teams to manage account health and complex situations.
- Based in Indianapolis and able to work in person at Eli Lilly's office at least 3 days a week.
COMPENSATION
This role offers an On-Target Earnings (OTE) range of $250,000 to $350,000, depending on experience. Total compensation consists of a base salary plus performance-based variable compensation. H1 also offers equity in the form of RSUs.
Anticipated role close date: 12/10/2026
H1 OFFERS
- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
