3-6 years in Account Management, Client Success, or consultative sales roles (preferably in SaaS, supply chain solutions, or complex B2B environments)
Proven track record of meeting or exceeding revenue targets
Exceptional relationship-building skills
Comfortable engaging with executive-level stakeholders
Strong problem-solving and strategic thinking abilities
Familiarity with CRM tools like HubSpot and account planning methodologies
Responsibilities
Develop and maintain long-term relationships with key customer stakeholders and decision-makers
Act as a subject matter expert and trusted advisor on our solutions
Conduct regular business reviews with Customer Success to provide performance insights and align on goals
Own the full renewal lifecycle to ensure high retention rates
Identify upsell and cross-sell opportunities that align with customer objectives
Develop strategic account plans including risk mitigation and growth strategies
Collaborate on new business transitions and maintain accurate forecasting in the CRM
Benefits
Opportunity to own and grow strategic relationships with exciting brands
High-impact role with clear revenue accountability
Collaborate with a dynamic, supportive team
Influence the future of the r-pac CNCT business unit as it scales
Full Job Description
Role Description
Our fast-growing company is looking for a Strategic Account Partner to join our Sales team. In this role, you will serve as a trusted advisor to our most valued customers, driving renewal and expansion opportunities while strengthening long-term partnerships. You will be responsible for understanding client goals, aligning our solutions to deliver measurable impact, and owning revenue growth across your assigned portfolio.
Success in this role requires a balance of consultative relationship management and a focus on commercial outcomes. You will collaborate closely with Sales, Customer Success, and Product teams to ensure clients achieve their objectives while driving adoption across our entire portfolio of products and services.
Relationship & Strategic Partnership
Develop and maintain strong, long-term relationships with key customer stakeholders and decision-makers
Become a subject matter expert and trusted advisor on how our solutions deliver value
Conduct regular business reviews in partnership with the Customer Success team to share performance insights, identify opportunities, and align on future goals
Revenue Ownership
Own the full renewal lifecycle, ensuring high retention rates across your accounts
Identify and pursue upsell and cross-sell opportunities that align with customer objectives
Meet or exceed assigned revenue and growth targets
Account Planning & Execution
Develop strategic account plans, including risk mitigation and growth strategies
Collaborate with Sales teams on new business transitions and expansion opportunities
Maintain accurate forecasting and pipeline management in the CRM
Collaboration & Advocacy
Serve as the customer advocate internally, influencing product roadmap and priorities
Partner with Customer Program Managers and Customer Success teams to ensure seamless onboarding and ongoing success
Help coordinate resources to address customer challenges proactively
Skills & Qualifications
Bachelor's degree or equivalent experience
3-6 years in Account Management, Client Success, or consultative sales roles, ideally in SaaS, supply chain solutions, or complex B2B environments
Demonstrated track record of meeting or exceeding revenue targets
Exceptional relationship-building skills
Comfortable engaging with executive-level stakeholders
Strong problem-solving and strategic thinking abilities
Familiarity with CRM tools (e.g., HubSpot) and account planning methodologies
Exemplary verbal, written communication, and analytical skills
Ability to communicate succinctly over the phone and via email
Software Used
MS Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with HTML, and graphic tools, such as Photoshop preferred, but not required
Hubspot CRM
Why Join Us?
Opportunity to own and grow strategic customer relationships with some of the world's most exciting brands
High-impact role with clear revenue accountability
Collaborate with a dynamic, supportive and motivated team
Help shape the future of our r-pac CNCT business unit as we scale
