Strategic Account Manager

North America Account Manager

USA (Midwest Preferred) | Home-Based with Travel | Key Account Management | Automotive | Medical | Industrial Packaging
About the Role

We are looking for an experienced North America Account Manager to manage a portfolio of strategically important customer accounts across the United States.

This is a highly visible, relationship-driven position focused on protecting, developing and growing existing business with large customers, distributors and fabricators. You will become the trusted commercial lead for your accounts, building strong relationships with key stakeholders, understanding customer objectives and coordinating internal resources to deliver outstanding service and long-term value.

Whilst this is primarily a key account management role rather than a pure business development position, you will be expected to identify opportunities for growth through new applications, programmes, facilities and customer contacts.

This role offers a genuine platform for future progression into broader business development, strategic growth or global OEM account management opportunities.
Key Responsibilities
Strategic Account Management
• Own and develop a portfolio of large, complex and strategically important customer accounts across North America.
• Build trusted relationships with customer stakeholders at multiple levels, acting as the primary commercial contact.
• Create and implement strategic account plans that support customer retention, revenue growth and margin improvement.
• Lead commercial discussions around pricing, contracts, forecasts, supply requirements and business planning.
• Develop a detailed understanding of customer organisations, applications, priorities, programmes and future opportunities.
• Maintain regular customer engagement through site visits, reviews and ongoing account management activities.
Customer Leadership & Cross-Functional Collaboration
• Coordinate closely with technical, operations, supply chain, customer service and product teams to support customer success.
• Champion customer needs internally and ensure actions are delivered effectively.
• Support product qualification, development and commercialisation activities where required.
• Resolve complex customer issues professionally, proactively and collaboratively.
Business Growth
• Identify and develop growth opportunities within existing customer organisations.
• Support commercial planning through customer, market and competitor insights.
• Develop relationships and networks that support future growth initiatives across North America.
What You'll Need
• Significant experience in Key Account Management, Strategic Account Management or Customer Relationship Management within a manufacturing, materials, technical or industrial environment.
• Proven experience managing large, complex or high-value customer accounts.
• Strong commercial capability across account planning, pricing, negotiation, forecasting and contract discussions.
• Experience working with senior customer stakeholders and influencing decision-makers.
• Knowledge of at least one of the following sectors:

• Automotive
• Medical
• Industrial Packaging

• Ability to work effectively across technical and commercial functions.
• Strong organisational skills with excellent follow-through and attention to detail.
• Willingness to travel regularly across North America to support customers and business objectives.
• Degree qualification or equivalent commercial or technical experience.
What We're Looking For

We're looking for someone who is:
• Relationship-focused and naturally skilled at building trust with customers.
• Commercially minded with a strong understanding of business priorities and customer needs.
• Curious, proactive and motivated to identify opportunities for growth.
• Comfortable operating independently whilst collaborating effectively across global teams.
• Professional, credible and confident when engaging with senior stakeholders.
• Organised, dependable and committed to delivering excellent customer experiences.
Why Join Zotefoams?

This is an opportunity to join a growing global materials technology business where customer relationships are at the heart of success.

You'll work with well-established strategic accounts, collaborate with experienced international teams and play an important role in supporting future growth across North America.

In return, you'll gain exposure to diverse markets, innovative products and long-term career development opportunities within a highly respected global organisation.