JOB PURPOSE:The
Strategic Account Manager (SAM) leads the Client Experience and Delivery of Service between Transportation Insight and their assigned clients. Serving as the Internal Voice of the Customer, the SAM acts as the driving force to ensure the clients business needs are met within the terms and conditions of the commercial agreement - with an ultimate the outcome being client retention.
CRITICAL JOB FUNCTIONS:- Manage and maintain the financial results of the client P&L.
- Pioneer the communication throughout the organization, including introduction and collaboration with cross-functional business partners within the business to achieve targeted strategic objectives and milestones as defined by the scope of each client's commercial agreement.
- Manage client relationship strategy across assigned book of business to drive internal and external communication that continues to advance (or expand) a three wide, three deep rich relationship.
- Identify opportunities for upsell business that are not included in the current scope of the client(s) commercial agreement and lead internal strategy on how to best position with the client.
- Identify freight and supply chain optimization opportunities (e.g., consolidation, mode optimization, network redesign, continuous improvement opportunities, M&A support, etc.) that advance the clients strategic market position.
- Act as the Subject Matter Expert on the suite of TI service offerings, leveraging industry expertise and supply chain experience to bring valuable insight and thought leadership to a variety of complex supply chain scenarios with clients.
- The SAM may also work collaboratively with a team of tactically focused support staff to include leading and coaching.
SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:- Own the published communications (reports, internal meetings, and business alignment meetings) to highlight the progress in relation to the defined goals of the assigned clients.
- Provide strategic direction to assigned client services support staff that aligns their day-to-day priorities with the objectives and outcomes of the commercial agreement.
- Lead the delegation and successful completion of tactical responsibilities such as carrier vetting, remediation of day-to-day issues, invoicing, etc. with appropriate supporting cross-functional business partners.
- Provide transportation rate support for domestic (US/Canada) bids.
- Assist with ad-hoc analysis to include transit time analysis and mode comparison analysis.
- Provide recommendations to address coverage-deficient freight lanes.
- Provide trending and root cause analysis to develop recommendations that serve as catalyst for continuous improvement for the client in regards to cost and efficiency, while remaining aligned with the operational requirements/needs of the client.
IDEAL CANDIDATE MAY POSSESS:- Bachelor's Degree in Business Administration or similar field.
- 5 years of large client experience.
- 5 years minimum experience with the Transportation Industry.
- Up to 40% domestic travel (client site visits)
- Proven experience building client relationships.
- Ability to partner with and communicate effectively at all levels of the client - including VP/C-suite.
- Ability to effectively plan and possess strong analytical skills.
- Excellent written, oral and presentation skills.
- Eagerly accept new challenges.
- Self-managed and motivated.
We provide competitive benefits that matter to you most, including:- Competitive compensation package plus eligibility for associate bonus plan
- Paid and floating holidays
- Paid health days
- Paid time off (PTO)
- Paid parental leave
- Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching
- Basic and Supplemental Life Insurance
- Short-term and Long-term Disability
- Mental health aid through our Employee Assistance Program (EAP)
- Build relationships and take part in learning opportunities through our Employee Resource Groups
- Great people know great people, all employees are eligible for our Referral Program!
