Strategic Account Manager, Premier

Hayward Industries

• $90K — $120K *
Nashville, TN 37211In-Person
Business Services
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5+ years in strategic or complex B2B sales
  • Ability to influence diverse stakeholders
  • Expertise in account planning and pipeline management
  • Strong cross-functional coordination skills
  • Exceptional communication and customer relations skills
  • Analytical mindset for ROI-based narratives
  • Willingness to travel 70-80% of the time

Responsibilities

  • Drive revenue growth and account margin performance
  • Act as the main contact for executives and service teams
  • Develop and implement annual account growth strategies
  • Manage a pipeline for upsell and cross-sell opportunities
  • Facilitate cross-functional project execution and planning
  • Ensure accurate forecasting and CRM reporting
  • Gather and relay customer insights for service improvement

Benefits

  • Comprehensive health insurance options
  • Retirement savings plan with employer contributions
  • Generous paid time off and holiday schedule
  • Ongoing professional development opportunities
  • Support for work-life balance through flexible scheduling
Full Job Description
Responsibilities:
  • - Own revenue growth, retention, and margin performance within assigned strategic accounts.
  • Serve as the primary day-to-day point of contact across executive, operations, procurement, and service stakeholders.
  • Build and execute annual account plans aligned to conversion priorities and growth targets.
  • Maintain a structured pipeline for conversions, upsell, and cross-sell opportunities.
  • Lead conversion initiatives, rollout plans, and multi-location adoption efforts.
  • Coordinate cross-functional execution with Sales Ops, Customer Service, Technical Support, Marketing, Product, Quality, and Training.
  • Deliver accurate forecasting, CRM updates, and pipeline reporting.
  • Capture and communicate actionable customer insights to improve product, service, and training performance.

Qualifications:
  • 5+ years of experience in strategic accounts, key accounts, or complex B2B sales.
  • Proven ability to influence multi-stakeholder organizations and drive adoption across locations.
  • Strong account planning, pipeline management, and forecasting discipline.
  • Demonstrated cross-functional coordination and execution capability.
  • Executive-level communication skills and professional customer presence.
  • Strong analytical skills with the ability to build ROI-based value narratives.
  • High travel capability (70-80%).
  • CRM proficiency and structured operating cadence. Preferred: Experience with dealer or builder networks, private equity-backed platforms, or technically oriented B2B product categories.
* Ladders Estimates

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