Strategic Account Manager

Innodata Inc.

$183K *
US-AnywhereRemote in California, US
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Business Administration, Marketing or related field.
  • 2 years managing senior-level client engagements end-to-end.
  • 2 years crafting strategies for operational or technology-driven initiatives.
  • Experience with quantitative and qualitative research methods.
  • Progressive, post-baccalaureate experience in related occupations.

Responsibilities

  • Coordinate with internal teams for successful project delivery.
  • Monitor project progress and address potential risks proactively.
  • Manage project scope, timelines, and budgets; communicate updates to clients.
  • Serve as primary point of contact for assigned accounts.
  • Conduct regular client meetings and presentations to ensure effective communication.
  • Architect cross-functional delivery plans and manage risk at scale.
  • Develop account plans for client retention and long-term partnerships.

Benefits

  • Collaborative team environment with cross-functional exposure.
  • Opportunities for professional growth and advancement.
  • Access to cutting-edge technology and methodologies.
  • Engagement with high-level clients across various industries.
Full Job Description
Strategic Account Manager wanted by Innodata, Inc. in San Francisco, CA.

What You'll Own:
  • Coordinate with internal teams, such as data engineers, analysts, and project managers, to ensure timely and successful delivery of client projects;
  • Monitor project progress, identify potential risks or issues, and proactively address them to ensure client satisfaction;
  • Manage project scope, timelines, and budgets, and communicates any changes or updates to clients promptly;
  • Serve as the primary point of contact for assigned accounts, managing client relationships, and ensuring high levels of client satisfaction;
  • Conduct regular client meetings, presentations, and status updates to ensure effective communication and project progress.
  • Architect cross-functional delivery plans with technical and operations teams, managing risk and iteration at scale;
  • Present insights and program expansion strategies to product, safety, and procurement leads to client;
  • Shape roadmap of emerging services based on client need and delivery capability;
  • Develop and implement account plans to ensure client retention and long-term partnerships.

Minimum Requirements:
  • Master's degree in Business Administration, Marketing or a closely related field and 2 years of progressive, post-baccalaureate experience in any related occupation.
  • Must have 2 years of experience in managing senior level client engagements end-to-end from strategy design through execution, to align strategic priorities with operational delivery.
  • Must have 2 years of experience in crafting strategies for operational or technology-driven initiatives, using both quantitative and qualitative research methods. Any required experience may have been gained concurrently

The salary for this position is $183,102 USD per year.

Please apply at https://innodatacareers.com/ or send resume to and place job title in Subject line.

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