Overview

THE ROLE

 

The Position: The Strategic Account Manager is responsible for managing and executing the company’s strategic and national account plans across a defined portfolio customers. The Strategic Account Manager will drive day-to-day relationship management, execution of multi-year agreements, margin optimization, and cross-functional coordination to deliver against the strategic objectives se. This position requires strong commercial acumen, disciplined execution, and the ability to translate enterprise strategy into tangible account-level results

Responsibilities

WHAT YOU’LL DO

• Account Types: Large fleets, OEM-aligned programs, top-volume customers
• Revenue Scope: Highest revenue-producing accounts with multi-year growth potential
• Internal Interfaces: Executive Leadership, Sales Ops, Engineering, Finance, Supply Chain, and Manufacturing
• Territory: U.S. and Canada (as applicable)
• Strategic Relationship Management
  • Build and maintain executive-level relationships across customer organizations
  • Develop and lead quarterly and annual business reviews (QBRs, ABRs)
  • Act as the primary escalation point and internal advocate for key accounts
  • Develop account strategies to expand market share and increase wallet share
• Account Planning & Development
  • Own multi-year account plans with clear revenue, penetration, and service target
  • Identify expansion opportunities including new vehicle applications, geographies, or services
  • Coordinate with internal teams to align capacity, innovation, and program development with customer roadmaps
• Sales Execution
  • Lead quoting, pricing strategy, and contract negotiations for large-scale orders; creating multi-year contracts
  • Oversee end-to-end sales process from requirements gathering to delivery coordination
  • Collaborate with technical and product teams to tailor solutions to customer needs
  • Execute on revenue targets through direct selling and coordinated pursuit with field sales and dealer networks
• Forecasting & Business Intelligence
  • Maintain accurate forecasting, pipeline, and activity tracking in CRM (Salesforce)
  • Monitor competitor activity, market shifts, and fleet trends to proactively manage risk and uncover opportunities
• Cross-Functional Leadership
  • Lead internal account teams to ensure seamless execution, communication, and service
  • Drive process improvements and internal alignment to meet customer SLAs and expectations
  • Collaborate with retail team to drive revenue, penetration and service targets
• Other duties as assigned.

Qualifications

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)

• Education: High School diploma required; Bachelor’s degree in Business, Sales, or related field preferred
• Experience: 5–8+ years of B2B sales or account management experience.
  • Experience in transportation, manufacturing, or industrial sectors preferred.
• Experience managing OEM partnerships or large account relationships
• Familiarity with trailer and truck body design, customization, and production workflows
• Skills:
  • Strong business acumen and experience with strategic selling frameworks
  • Understanding of pricing, margin and contract structures
  • Excellent communication, executive presence, and negotiation skills
  • CRM proficiency, with preference for Salesforce
• Travel: As required to support customer engagement and account development
• Performance Expectations:
  • Meet or exceed annual sales targets for assigned accounts
  • Maintain 90%+ accuracy in forecasting within CRM
  • Develop and maintain annual account plans for top customers
  • Achieve high customer satisfaction scores on assigned accounts
  • Identify and pursue at least three (3) new growth opportunities within account base.

PHYSICAL/MENTAL REQUIREMENTS:

• Office and plant environment.
• Keyboarding, lifting, standing, bending, walking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS OVERVIEW

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!