Our Strategic Account Managers own Clozd's most important client relationships - large enterprise accounts like Google, Microsoft, and other Fortune 500 organizations. You'll serve as the primary commercial owner of these accounts, responsible for renewals, multi-year expansions, and deepening Clozd's strategic footprint across complex, multi-stakeholder organizations. You'll partner closely with an Account Executive overlay (supporting new business and large expansions) and a dedicated Program Manager (driving day-to-day program execution) to deliver exceptional outcomes as a unified account team.
What you will be doing:- Owning the full commercial relationship for a portfolio of Clozd's largest accounts - renewals, expansions, and long-term account planning.
- Partnering with an AE overlay to identify, scope, and close large expansion and cross-sell opportunities across new lines of business, geographies, and solution areas.
- Coordinating with a dedicated Program Manager to ensure flawless delivery, proactively surfacing risks and aligning execution to client priorities.
- Building trusted advisor status with VPs, C-suite sponsors, and cross-functional stakeholders across product, marketing, sales, and strategy.
- Developing strategic account plans that map Clozd's solutions to the client's organizational priorities and growth initiatives.
- Leading Executive Business Reviews and strategic readouts that demonstrate program ROI and position Clozd as indispensable.
- Monitoring program health - response rates, stakeholder engagement, interview volume, time-to-insight - to mitigate risk and uncover expansion opportunities.
- Serving as the voice of Clozd's largest customers internally, influencing product roadmap and go-to-market strategy.
Qualifications:- 5-8+ years of account management, strategic sales, or customer success experience, with meaningful time managing large enterprise accounts in B2B SaaS.
- Track record of retaining and growing seven-figure accounts within complex, multi-stakeholder organizations.
- Experience working in a team-selling model alongside AEs, solutions engineers, or delivery teams.
- Strong executive presence - confident leading strategic conversations with VP and C-suite stakeholders.
- Superb interpersonal and communication skills with a consultative, insight-driven approach.
- Analytical mindset - comfortable interpreting program data and client feedback to inform strategy.
- BA/BS degree required; MBA or equivalent experience a plus.
- Startup mindset: thrives in fast-moving environments with high ownership expectations.
- Cultural alignment with Clozd's core values: vision, drive, empathy, stewardship, authenticity, and integrity.
This position has a strong preference for in-office here in our Lehi, UT (M-F) office, but is up for discussion depending on the candidate and circumstances.
Benefits:- Competitive compensation (i.e. salary, bonus, 401k, and equity)
- Majority of medical, dental, disability, life, and other insurance paid
- Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
- 10 paid holidays and company shutdown between Christmas and New Years
- Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.
