What You Will Experience In This Role:The Strategic Account Manager is responsible for managing assigned strategic customer accounts and serving as the primary relationship owner. This role is accountable for maintaining strong customer relationships, supporting retention efforts, identifying growth opportunities, and ensuring overall account health and strategic progress.
Due to the size and structure of the team, the Strategic Account Manager is expected to operate in a blended capacity that includes responsibilities across strategic account management, customer success, solution expertise, and risk and renewal coordination. This structure is intentional and reflects the current operating model.
Responsibilities:- Serve as the primary point of contact and owner for assigned strategic accounts
- Develop and maintain account plans, stakeholder maps, and risk documentation
- Lead regular customer meetings, including business reviews and strategic discussions
- Maintain a thorough understanding of customer history, product usage, support trends, and outstanding issues
- Coordinate internal follow-up actions and communication across cross-functional teams
- Identify and communicate renewal risks, customer concerns, and opportunities for account growth
- Escalate significant customer issues to senior leadership, as appropriate
- Support strategic planning efforts, including future platform migration initiatives where applicable
- Maintain visibility into account activity and customer status across internal systems and tools, including HubSpot, Zendesk, Jira, Teamwork, and Airtable
You have:- Bachelor's degree in Sales or a related/relevant field, or equivalent experience
- Experience managing strategic or key customer accounts
- Ability to demonstrate a positive, adaptable attitude toward AI-enabled tools and automation, with a willingness to learn and apply them to improve customer support, troubleshooting, and operational efficiency
- Demonstrated ability to build and maintain strong customer relationships
- Strong organizational skills with the ability to manage account plans, risks, and follow-up activities
- Ability to lead customer meetings and business reviews effectively
- Strong problem-solving, communication, and cross-functional coordination skills
- Experience identifying retention risks and growth opportunities within customer accounts
- Familiarity with customer relationship management and support tools such as HubSpot, Zendesk, Jira, Teamwork, and Airtable preferred
Why Work at CAMP?Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.
