About the role As a Strategic Account Manager, you'll own a named book of these existing customers, deepen the relationships, and grow the business as our platform offerings come to market. This is a senior, quota-carrying role with full commercial responsibility and high visibility in a small, focused team, for someone who sells outcomes, not word counts. You'll report to our Chief Commercial Officer, partner with our global account team across regions, spend regular time on-site at customer campuses, and bring in colleagues from Delivery, Product, and Solutions when a deal needs them. You'll do well here if you're proactive, consultative, able to work independently, and energized by a company that's changing how it sells.
What you'll do - Own a named book of strategic tech and software customers across your region.
- Build multi-threaded relationships across product, engineering, marketing, localization, and procurement.
- Identify, qualify, and close expansion opportunities across new business units, product lines, and geographies, without waiting for the renewal cycle.
- Bring our platform offerings into your accounts as they come to market, alongside our existing services.
- Sell the outcome by helping customers measure whether their content worked, not just whether it was delivered.
- Build account plans that move us from vendor to strategic partner, and carry them out.
- Forecast accurately and manage your pipeline with discipline in Salesforce.
What you'll bring - typically 7+ years of progressive experience in enterprise sales or account management in the localization or language services industry, or equivalent experience
- strong knowledge of localization buyers, the competitive landscape, and industry vocabulary (this domain knowledge and a commercial track record matter more to us than CS or engineering credentials)
- current or recent experience selling and carrying quota on language technology software, SaaS, or AI-driven translation, beyond services statements of work (SOWs)
- a track record of closing multi-year software or platform contracts of $100,000+ in annual contract value (ACV)
- experience owning the full commercial motion, from pipeline and outreach methodology to CRM discipline and forecasting, beyond closing deals in a protected book
- working knowledge of TMS and language technology platforms such as Phrase, Lokalise, Smartling, XTM, and memoQ, and how AI-driven translation workflows are changing what buyers expect
Nice to have - hands-on experience of a services-to-platform or services-to-SaaS transition at a previous employer, including the change management that comes with it
- a P&L, go-to-market, or sales leadership background, ideally building a commercial motion rather than inheriting one
- experience structuring multi-year enterprise deals, such as subscription, bundled, or outcome-based commercial models
- experience sourcing or implementing CRM, sales enablement, or lead generation tools such as HubSpot, Salesforce, Outreach, or SalesLoft
If you have some of these, great. If you don't, we'd still like to hear from you.
