10+ years in strategic account management or related leadership roles
Successful management of large enterprise relationships
Strong executive-level communication and influencing skills
Excellent business acumen and analytical abilities
Experience leading cross-functional teams effectively
Responsibilities
Build and nurture trusted client relationships
Serve as a strategic advisor to stakeholders
Facilitate Executive Business Reviews and governance meetings
Develop and implement account strategy and growth plans
Monitor account performance for revenue and retention
Protect and grow account revenue and profitability
Lead escalations and risk mitigation initiatives
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Short Term & Long-Term Disability
Training & Development
Wellness Resources
Full Job Description
Annual Salary Range: $100 - 125,000 USD
Job Summary
The Strategic Account Director serves as a senior leader within the dedicated team responsible for managing and growing one of the company's most strategic and complex client relationships. Operating as the principal deputy to the Lead Account Executive, this individual plays a critical role in driving account strategy, commercial performance, operational excellence, and long-term customer success.
What You'll Do...
Strategic Relationship Leadership
Build trusted relationships across all levels of the client organization.
Serve as a strategic advisor to customer stakeholders.
Lead Executive Business Reviews (EBRs), QBRs, and governance meetings.
Develop stakeholder engagement strategies.
Act as client representative when the Lead Account Executive is unavailable.
Account Strategy & Business Planning
Develop and execute account strategy and growth roadmap.
Identify opportunities to increase account penetration and value.
Monitor revenue, profitability, service, and retention objectives.
Develop account health assessments and executive recommendations.
Commercial Management & Growth
Protect, retain, and grow revenue.
Support pricing strategies, proposals, renewals, and RFPs.
Partner with finance on revenue and margin objectives.
Cross-Functional Leadership
Coordinate sales, operations, finance, procurement, technology, and customer service resources.
Drive accountability and internal alignment.
Lead reviews, planning, status, and escalation meetings.
Operational Excellence & Execution
Ensure flawless program execution.
Monitor service delivery metrics.
Drive continuous improvement initiatives.
Risk Management & Escalation Leadership
Identify operational, financial, service, and relationship risks.
Lead mitigation and recovery plans.
Escalate critical issues appropriately.
Requirements
What You'll Bring...
10+ years of experience in strategic account management, enterprise sales, customer success, operations leadership, or related leadership roles.
Demonstrated success managing large enterprise relationships.
Executive-level communication and influence skills.
Strong business acumen and analytical capabilities.
Experience leading cross-functional teams through influence.
