Creation Technologies is looking for a dynamic Strategic Account Director to lead some of our most important, high-value customer relationships and help shape the future of our business.
In this highly visible leadership role, you'll do more than manage accounts. You'll serve as a trusted advisor to senior executives, uncover new opportunities for growth, and develop innovative strategies that strengthen partnerships, expand revenue, and deliver exceptional customer experiences. As the voice of the customer within Creation Technologies, you'll collaborate across the organization to turn customer priorities into impactful business solutions and long-term success.
This position offers the flexibility to work remotely, with travel required to engage with customers, strengthen relationships, and collaborate with internal teams.
Candidates who currently hold an active security clearance will receive preferred consideration. Additionally, individuals with experience supporting ITAR-regulated Aerospace & Defense customers, particularly within electronics manufacturing services (EMS) or other complex manufacturing environments, are strongly encouraged to apply.
DUTIES AND RESPONSIBILITIES include, but not limited to:
Own Strategic Growth Initiatives:
- Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share of wallet (SOW) growth for assigned accounts.
- Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate Creation's value proposition, and strengthen strategic partnerships.
Drive Commercial Success:
- Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value.
- Lead commercial engagement activities, including adherence to contract terms, pricing structures and technical specifications, to optimize financial performance.
- Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery.
Champion the Customer Voice:
- Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness, alignment, and continuous improvement.
- Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models, drive operational excellence, and strengthen long-term competitive advantage.
Facilitate Cross-Functional Alignment:
- Drive partnerships with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions that advance business goals.
- Proactively address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks.
- Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and enable strategic, data-informed decisions.
- Contribute to company-wide projects, initiatives, or other responsibilities as assigned.
QUALIFICATIONS:
- A bachelor's degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered.
- A minimum of ten years of experience in manufacturing and program or account management is required, with a strong technical aptitude and a proven track record of success in managing strategic programs and building long-term customer relationships.
- Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics.
- The ability to translate customer goals into strategic internal action is essential, along with advanced proficiency in Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process.
- Strong communication skills are necessary to engage stakeholders at all levels, with the capacity to simplify complex topics and tailor messaging to diverse audiences.
- Success in this role also requires conflict resolution, cross-functional leadership without direct authority, and the ability to foster alignment across departments.
- A high level of technical aptitude, data-driven decision-making, and customer-centric thinking are critical.
In accordance with pay transparency regulations, the anticipated starting salary for this position ranges from $180k-$200k USD annually. Full-time employees are also eligible for performance-based bonuses and a range of benefits. Please note that this salary range is not guaranteed, and the final offer may vary based on experience, education, location, and shift. Additionally, the benefits and programs available may differ depending on the hire date, schedule type, and hours worked.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
