You will be responsible for building and leading a team, delivering an exceptional guest experience, and driving business results. You will oversee all aspects of store and cafe operations, from team development to visual merchandising, ensuring that the space reflects Thuma's values and standards. This role requires strong leadership, operational expertise, and a passion for creating a welcoming and inspiring retail environment.
You Will- Oversee the day-to-day operations of the flagship store and cafe - delivering a high-touch experience for both retail customers and trade clients (interior designers, architects, and specifiers).
- Spearhead our trade program. Build relationships and make the Thuma brand known in San Francisco throughout the design community.
- Ensure that visual merchandising and interior design elements reflect our current products, layout and the Thuma brand aesthetic.
- Recruit, hire, and train a high performing team. Set performance expectations, provide feedback, and ongoing training and support.
- Lead, motivate and manage the team to hit in-store KPIs, including team building and effective scheduling, while fostering positive and collaborative work environment.
- Assume full responsibility for every aspect of the guest experience, with an emphasis on building long-term relationships with all guests including trade clients and delivering a consultative, design-oriented sales experience. Lead all team members to do the same.
- Ensure that all customers receive exceptional service and have a memorable in-store and cafe experience. Address customer inquiries, complaints, and feedback in a professional and timely manner. Manage trade-specific needs such as project timelines, bulk orders, customization inquiries, and white-glove coordination.
- Create processes to actively share insights from both retail and trade clients, including feedback on product needs, material preferences, and specification gaps, to inform product, marketing, and merchandising strategy.
- Work with the Head of Retail to develop and manage budgets, monitor sales and expenses, and implement strategies to increase foot traffic and sales. Collaborate with the marketing team to plan and execute store promotions and events, to attract and bring potential customers into the store, engaging both local customers and tourists.
- Ensure compliance with health and safety regulations, including food safety and sanitation in the cafe.
- Monitor and maintain the security and safety of the store and its customers.
This Might Describe You- 5+ Years of Retail, Interior Design, and/or Trade experience, luxury brand experience preferred
- A minimum of 4 years experience in Retail Leadership, Cafe experience is a plus
- Extensive experience and ability to lead the delivery of high level customer service
- Excellent communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations
- Proficient in Google Suite products, Shopify experience is a plus
- Ability to build, lead and manage high performing teams
- Ability to support conflict resolution, employee coaching and counseling
Physical Requirements
- You are able to be mobile on the sales floor for extended periods of time
- You are able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
Why Join Us- 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
- Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
- Equity: Participation in employee stock option plan.
- Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
- Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
- Employee Discount**: 40% off almost all Thuma products.
- Cell Phone Stipend: $100 per month to support work-related phone use.
- Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
$105,000 - $125,000 a year
Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.
