Minimum of 3 years' experience in customer service management
Exceptional customer service/clienteling skills
Strong leadership ability, capable of coaching and motivating a team
Professional verbal and written communication skills
Flexibility to work nights, weekends, and holidays
Responsibilities
Lead and develop store team to meet sales and service targets
Collaborate with training teams to maintain a high standard of performance
Set weekly and monthly objectives for the team
Ensure employees provide top-notch customer service and present professionally
Recruit and network to attract top talent for the team
Manage store P&L and oversee budgetary requirements
Maintain merchandise presentation according to visual guidelines
Ensure compliance with all store operations and standards
Work with store support departments to optimize resource utilization
Align with HR on policies and development for team members
Benefits
Competitive salary and bonus incentives
Comprehensive training program unique to the industry
Seasonal clothing allowance and employee discount
Career advancement opportunities with a fast-growing fashion company
Potential for travel to other stores and international locations
Full Job Description
As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike. What you will do:
Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
Collaborate with training teams to effectively to develop a gold standard team
Establish weekly/monthly objectives for the team
Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
Ensure that all merchandise is properly and attractively displayed as per visual guidelines
Ensure all store standards and operations are to company standards
Collaborate with store support departments to effectively utilize company resources
Align with Human Resources on company policies, procedures and development planning for store team
Who you are:
Exceptional customer service/clienteling skills
Minimum of 3 years' experience in a customer service management role
Strong leadership skills, able to coach/motivate team
Professional verbal and written communication skills
Flexible work schedule, including nights, weekends, and holidays
What you will get:
Competitive salary between $60,000- $120,000 annually for a full-time contract, plus a lucrative bonus structure
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion
Opportunity to travel to other stores and abroad
Please note, this position is for our New Store Opening at SouthPark Mall in Charlotte, North Carolina.
